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Review of TrustYou

10
Guest feedback in one place — could be more intuitive
Front Office & Quality Manager from 75-99 room Boutique Hotels in Istanbul (Turkey)
Verified
1 days ago
Products Reviewed
Reputation Management
Hotel Chatbots
What do you like most?
What I like most about TrustYou is how it brings guest feedback together in one place, making it easier to understand guest expectations, monitor satisfaction, and identify areas for improvement. The platform provides valuable insights that help us improve the guest experience, maintain service quality, and make better decisions. It is a useful tool for understanding our guests and strengthening our hotel's reputation.
What do you dislike or think could be improved?
I think TrustYou could be improved by making the platform even more user-friendly and intuitive. Some features and reports could be easier to navigate, with more flexible filtering and customization options. It would also be helpful to have more automation and clearer insights to save time and make daily work more efficient.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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