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Review of Tripleseat

6
Straightforward platform — but big events and workflows get messy
Event Sales Manager from 200 to 499 room Luxury Hotels in Montauk (United States)
Verified
3 days ago
Products Reviewed
Event Management Software
Hotel Sales Software
What do you like most?
Intuitiveness of the platform is what I like the most. A lot more straightforward than Delphi but big events can become convoluted. The GRC and HMS (our rooming system) only communicate with each other in one direction so that is tough to navigate and often creates double work.
What do you dislike or think could be improved?
The customer service/product rep. There are a lot of changes we have needed to make to make the product work better for us and they are pretty unhelpful. We have reached out a few times this season seeking help for how to improve the product for our needs and are pretty much told it's our responsibility to figure it out. Or there is not a lot of guidance or assistance in editing things we are unable to change ourselves which is surprising. I have not experienced this from the customer service reps when using tripleseat at other properties. The invoicing system could be so much better. I am not able to create invoices with a unique invoice number and that is a request I get often from clients. I find I have to down load it as a pdf, go into preview on Mac, white out the current invoice number, and then add one myself before sending back to the client. When you edit menus it deletes the menu selections from all BEOs with that menu. Super frustrating for a property that has constant turnover in chefs and menu edits. There were a few times this season we had to completely redo BEOs after editing our pick lists. There is no tax exempt option. We have a lot of tax exempt groups and it is a very manual process. This may be a property specific issue but the fact that everything is live documents with no option to add an andendum is tough. The log does not give a rundown of what was changes, just that a certain document was changed, by who, and when. This would be extremely helpful because in our case we have an offset reservations team that is editing room blocks, the sales team editing events and terms, and the servicing team filling out those events and docs.
3.0
Average
Ease of Use
3.0/5
Customer Support
1.0/5
ROI
4.0/5
Implementation
3.0/5

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