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Review of Canary Technologies

8
Faster check-ins and smoother arrivals — but AI triggers need work
General Manager from 75-99 room Bed & Breakfast & Inns in North Platte, NE (United States)
Verified
1 days ago
Products Reviewed
Contactless Check-in
Upselling Software
Hotel Chatbots
What do you like most?
I find the upselling module and pre-registration features to be absolute game-changers for our property's daily operations. These tools streamline our workflow significantly, allowing guests to handle much of the administrative work beforehand. Consequently, our front desk check-in process is now remarkably faster, reducing guest wait times and allowing our staff to focus on delivering a more personalized and welcoming arrival experience.
What do you dislike or think could be improved?
One area that could be improved is the AI's logic when managing message volume during peak times. We frequently receive unnecessary inquiries, such as questions about hiring, that clutter the system. Additionally, the AI occasionally becomes repetitive with guests, even sending automated responses after they have already checked out, which has led to some guest frustration. Refining the AI’s trigger settings would greatly enhance the user experience.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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