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Review of The Guestbook

10
More direct bookings and loyal guests — but PMS integration would help
Reception Director from 200 to 499 room Boutique Hotels in Montreal (Canada)
Verified
1 days ago
Products Reviewed
Loyalty Programs for Independents
Direct Booking Tools
What do you like most?
Guestbook has been really beneficial for us by bringing in more direct bookings at better rates for our guests, encouraging customers to return, and helping us build long-term relationships with them. We also really appreciate having a dedicated Guestbook team that stays in direct contact with us, making the experience more personal and ensuring we feel supported. Overall, it’s a great tool for both our business and our guests.
What do you dislike or think could be improved?
One improvement would be to integrate Guestbook directly with our PMS, Mews, so that guest stays can be automatically validated. This would simplify the process, save time for our team, and make the overall experience more seamless and efficient.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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