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Review of Revinate

10
A Game-Changing Experience
Executive Assistant Manager from 25-49 room Bed & Breakfast & Inns in Singapore (Singapore)
Verified
3 years ago
Products Reviewed
Guest Survey Software
Hotel CRM & Email Marketing
Reputation Management
What do you like most?
What I absolutely love about Revinate Hotel CRM & Email Marketing, Guest Surveys & Feedback is how it simplifies guest communication and takes it to a whole new level. The user-friendly interface is a breath of fresh air, making managing guest data and creating personalized experiences an absolute breeze. It's like having a personal assistant that knows exactly what our guests want and need.The ability to send targeted email campaigns has been a game-changer for our hotel. We can now craft tailored messages that resonate with our guests, resulting in increased engagement and loyalty. The platform allows us to segment our guests based on their preferences, ensuring that each communication feels personal and relevant. It's incredible to see the positive impact these personalized campaigns have on our guests' satisfaction and their willingness to return.But it doesn't stop there. The guest survey feature has been a revelation for us. We can gather valuable feedback from our guests during their stay and even after they've checked out. The customizable surveys allow us to capture insights specific to different guest segments, giving us a deeper understanding of their preferences and expectations. Armed with this knowledge, we can make targeted improvements that truly enhance the guest experience.Revinate's feedback management tools are the icing on the cake. We can easily monitor and respond to guest reviews from various online platforms, all in one convenient dashboard. This allows us to address concerns promptly, showcase our commitment to guest satisfaction, and maintain a positive online reputation. It's incredibly empowering to have such control over our online presence and be able to build trust with potential guests.
What do you dislike or think could be improved?
Revinate Hotel CRM & Email Marketing, Guest Surveys & Feedback is already an excellent platform with no significant areas for improvement.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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