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Review of Guest Service

10
Reception team
Front Office from 100 to 199 room City Center Hotels in Fethiye (Turkey)
Verified
2 years ago
Products Reviewed
Hotel Guest Apps
Mobile Ordering & Room Service
Guest Survey Software
What do you like most?
From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing guests to peruse menus, tailor their orders, and arrange service times at their leisure, not only fulfill but surpass the expectations of contemporary travelers seeking ease and customization.
What do you dislike or think could be improved?
Introducing a new system always comes with its set of challenges. Encouraging guests to download and use the app was our initial hurdle. We tackled this by integrating a quick tutorial during the check-in process and highlighting the app's benefits, such as exclusive deals and the convenience of direct orders.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
N/A

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