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Review of Canary Technologies

10
Proactive implementation support and clear training — more documentation would help
General Manager from 75-99 room City Center Hotels in Porto (Portugal)
Verified
2 days ago
Products Reviewed
Upselling Software
Guest Messaging Software
Hotel Chatbots
What do you like most?
We were the pilot hotel for the integration between Canary and our PMS, and the Canary team stayed closely involved throughout. Implementation support was proactive, and the setup of our guest messaging and knowledge base was well guided. We loaded real answers on check-in, late check-out, parking and airport transfers, so guests can get consistent information at any hour, easing the load on reception. The staff training was clear and practical, and left the team confident before going live. The collaboration between our hotel, Canary and the PMS provider was a genuine partnership, and the team’s openness to our feedback made the whole implementation feel collaborative. Training was flexible: colleagues could follow it on mobile, tablet or PC, or attend in person in our meeting room. This mattered for a hotel operating around the clock, where not everyone can step away at the same time. The session was focused: forty-five minutes to present the solution, explain how it works and answer questions. Building the knowledge base also forced us to review our own policies, such as early check-in, late check-out fees, transfers and parking, and document them clearly. That exercise alone improved how we communicate internally, regardless of the technology. We are now finishing the automations that fit our operation, and moving to live mode with a team that already understands the tool. Being the first property to go through this integration gave us a close view of how the platform evolves, and we valued the team’s willingness to adapt along the way. A clear implementation roadmap remains the key factor for hotels adopting new guest communication technology. For a busy hotel with several room types, services and restaurants, having one place where guest questions and answers are organized is a real daily operational gain for our reception team.
What do you dislike or think could be improved?
More detailed documentation and short tutorial videos for the guest messaging and WhatsApp setup would help new hotel teams become autonomous faster after the initial training. Customizable automation templates would also help hotels adapt communication to their own operation, especially for properties with several room types, services and policies, like ours.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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