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Review of Duve

7
Simplifies guest communication — but Opera Cloud sync needs work
Guest Service Agent Senior from 200 to 499 room Resorts in Miami Beach (United States)
Verified
2 days ago
Products Reviewed
Upselling Software
Hotel Guest Apps
Mobile Ordering & Room Service
What do you like most?
What I like most about Duve is how it simplifies guest communication and allows us to provide a more personalized and efficient service. It makes it easy to manage guest requests, respond quickly, and enhance the overall guest experience.
What do you dislike or think could be improved?
One area that could be improved is the integration between Duve and Opera Cloud. Sometimes, the two systems do not sync properly, requiring us to manually enter guests' phone numbers into Duve. This is time-consuming and creates unnecessary extra work for the Front Desk team, especially during busy periods. Improving the synchronization between both platforms would significantly increase efficiency and allow us to focus more on the guest experience.
3.5
Average
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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