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Review of Canary Technologies

8
Paperless authorizations and faster guest communication — but Synxis still needs work
General Manager from 25-49 room Bed & Breakfast & Inns in Windom (United States)
Verified
2 days ago
Products Reviewed
Upselling Software
Guest Messaging Software
Digital Tipping Solutions
What do you like most?
What I like most about Canary Technologies is the credit card authorizations that help us reduce the paper and keeps guest credit card information safe. The tipping option for my staff is another great addition to have during day-to-day operations they don't always get acknowledged for the hard work put in, so the tip option is great. The tip option also takes away the need to oversee cash tips that guest leave in the rooms trying to figure out which housekeeper deserved it. The message broadcasting has been a game changer when needing to get important information out fast. The upsell options are a nice form of revenue that most people when they get to property would probably try to negotiate so having canary offer them has been a nice amenity for our property. The guest messaging feature is nice to reduce the amount of calls coming into the front desk.
What do you dislike or think could be improved?
I think the Synxis integration could be a little better, as once we process them ready for check in on one screen we need to still do a check in on the other. If we could have the messages and request populate or integrate it would make it a little more simplified.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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