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Review of The Guestbook

10
Direct-booking rewards that compete with OTAs — but rate plan exclusions need support
Revenue Manager from 200 to 499 room Boutique Hotels in Quebec City (Canada)
Verified
7 days ago
Products Reviewed
Loyalty Programs for Independents
Direct Booking Tools
What do you like most?
A simple, flexible rewards model that provides guests with tangible and immediately usable value through options such as PayPal, Visa, Amazon, and Best Buy. The ability to increase the reward value to 15% with Cash Forward is particularly compelling, strengthening our direct-booking value proposition and helping us compete more effectively with OTA rewards and major hotel chain loyalty programs.
What do you dislike or think could be improved?
On a configuration basis, I should be able to directly manage and exclude certain rate plans on GuestBook extranet (special rebate, group participants, promotions and special discounts) from the list of eligible rewards, rather than contacting Guestbook team for each request.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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