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Review of The Guestbook

10
Loyalty points and cross-sell that drive incremental revenue — more group support would help
Sales and Marketing from 200 to 499 room Boutique Hotels in San Francisco (United States)
Verified
3 days ago
Products Reviewed
Loyalty Programs for Independents
Direct Booking Tools
What do you like most?
Guestbook has been a great addition for us. Our guests love being able to earn loyalty points, and we especially value the cross sell functionality. It gives us another opportunity to drive bookings and revenue that we may not have captured otherwise. Overall, Guestbook has helped us strengthen guest loyalty while also creating incremental revenue for the hotel.
What do you dislike or think could be improved?
One area we would love to see expanded is additional marketing support and more opportunities to generate group business. Guestbook has already been successful in helping us drive incremental leisure revenue, so it would be great to see more tools, exposure, or partnerships that could also help hotels capture group and corporate business.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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