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Review of Lighthouse

10
Easy to use with responsive support — rate shopping needs depth
Revenue Manager from 100 to 199 room Boutique Hotels in Zhongshan District (Taiwan)
Verified
3 days ago
Products Reviewed
Rate Shopping
Hotel Rate Parity
What do you like most?
The system is easy to use, and the team responds quickly whenever an issue arises. Whether we work with the account manager or the technical team, they are both proactive in following up on issues and make us feel that they genuinely care about our experience. They are also willing to listen to feedback from the hotel and continuously improve the system based on our needs. We can see noticeable improvements every six months, whether in terms of website design, functionality, or overall user experience. They also regularly share industry news and insights. While some of the insights may not be directly applicable to our local market, they still provide a good opportunity to learn about new trends and practices from other regions. Another great feature is their podcast, which offers an interesting alternative to traditional text-based updates or webinars. It makes industry news and information more engaging and accessible.
What do you dislike or think could be improved?
It would be helpful if the rate shopping function could go beyond simply showing the lowest available rate. We would like to have the flexibility to select specific competitors and compare similar room types and promotional offers on a like-for-like basis. Such functionality would provide deeper and more actionable market insights, helping us better evaluate our competitive positioning and giving management stronger support for pricing decisions and revenue strategy development.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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