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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Duve

5
Support System
Hotel & Heritage Site Manager from 10 to 24 room in George Town (Malaysia)
Verified
5 months ago
Products Reviewed
Upselling Software
Hotel Guest Apps
Mobile Ordering & Room Service
What do you like most?
As a hotelier, I’ve found the Duve system to be a strong asset in elevating both guest satisfaction and operational efficiency. One of its biggest strengths is how it centralizes communication—pre-arrival forms, check-in, upselling, and messaging all flow through a single platform. This has noticeably reduced the amount of back-and-forth between staff and guests while still keeping the interaction personal.
What do you dislike or think could be improved?
There is an area that could benefit from improvement: the responsiveness of the support team. While the system itself is intuitive and generally reliable, there have been times when we needed assistance or clarification—whether during setup, integration questions, or feature configuration—and the response time was slower than expected. For a hotel operating in a fast-paced environment, timely support is crucial, and quicker turnaround on inquiries would greatly enhance the overall experience. More proactive follow-up or a dedicated support contact could go a long way in strengthening confidence and reducing downtime.
2.5
Poor
Ease of Use
4.0/5
Customer Support
1.0/5
ROI
3.0/5
Implementation
3.0/5

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