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Review of GuestRevu

10
Easy guest feedback tracking — with room for better sentiment analysis
Regional Secretary from 200 to 499 room Branded Hotels in Samarinda (Indonesia)
Verified
1 days ago
Products Reviewed
Reputation Management
Guest Survey Software
What do you like most?
GuestRevu makes it easy for us to collect and monitor guest feedback in one place. the survey and reputation management features help our hotel understand guest satisfaction, identify areas for improvement, and respond to feedback more effectively. It is also useful for tracking our overall guest experience and maintaining consistent service standards. the customer service and support team are also very responsive, supportive, and helpful. As hoteliers, we have benefited greatly from their assistance and guidance.
What do you dislike or think could be improved?
Overall, the product works well for our needs. One area that could be further improved is the AI powered sentiment analysis, particularly in recognizing and correcting sentiment accurately. More flexible options to review or adjust AI generated sentiment results in the future would make the feature even more useful and reliable.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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