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Review of GuestRevu

9
Guest feedback that drives service recovery — but month-on-month impact is unclear
General Manager from 25-49 room Branded Hotels in Rugby (United Kingdom)
Verified
2 days ago
Products Reviewed
Reputation Management
Guest Survey Software
What do you like most?
GuestRevu is used in the property to ensure that every guest who stays with us or uses our facilities has a genuine opportunity to provide relevant feedback that covers of every area of the operation from the engagement of our hospitality staff to the quality of our services and facilities. It allows us to evaluate the standards we deliver and identify where the business is performing and where we have failed to meet the expectations of our guest and customers. The new AI feature is especially helpful in scrolling down into the detail and identifying individual areas of performance for departments and staff. It underpins our service recovery process and supports our commitment to continuous improvement, best practise and the drive to exceed the expectations of all our guests and deliver excellence.
What do you dislike or think could be improved?
A measurement of how effectively properties use the data from GuestRevu and how it has improved their business performance month on month.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5

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