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Review of Lighthouse

8
Assistant Revenue Manager from 500+ room Boutique Hotels in Athens (Greece)
Verified
1 days ago
Products Reviewed
Direct Booking Tools
Rate Shopping
Business Intelligence
What do you like most?
The reporting format is clear and well-organized, with an excellent KPI layout that makes tracking performance easy and efficient. The smart insights provide valuable information and help identify trends and opportunities for improvement. Overall, a very positive and user-friendly experience!
What do you dislike or think could be improved?
Business Date Selection: A business date switch would be extremely useful, allowing users to view the system's environment and performance as they were on specific historical business dates. This functionality should also extend to extracting historical reports and reviewing KPIs for past business dates. Report Scheduling: The report scheduling functionality could be more flexible. Users should be able to schedule customized reports based on their selected KPIs, rather than being restricted to predefined reporting options. PMS Data Accuracy and Validation: The approach to handling discrepancies between PMS and Lighthouse BI data could be improved. Even relatively small discrepancies may deserve further investigation to understand their root cause. Rather than dismissing differences as acceptable based solely on a predefined tolerance, Lighthouse should provide more flexibility in data validation and cross-checking, especially since the platform has access to the relevant data. Greater transparency into discrepancies and their underlying causes would increase confidence in the overall accuracy, consistency and reliability of the platform, its analytics and all data-driven insights.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
4.0/5

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