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Review of Duve

9
Straightforward guest replies with room to grow
Deputy Manager from 75-99 room City Center Hotels in Auckland Central (New Zealand)
Verified
2 days ago
Products Reviewed
Upselling Software
Hotel Guest Apps
Mobile Ordering & Room Service
What do you like most?
Fairly straight forward - guest queries are easily answerable. There are templates that you can setup and tweak to personalise your responses.
What do you dislike or think could be improved?
Currently the service is good for the extent we are using it. I haven't looked into the possibility of being able to send mass text messages to arrival guests on a particular day (if there is an event going on/road works...etc.) but I think that could be the next best feature. Alternatively, we get some recurring message questions form guests (where to find certain buttons, coffee/tea or toiletries...etc) so if the Duve AI is able to pattern recog the message from key words and respond directly to the guests for such messages, that could be a new idea to incorporate over time.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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