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Review of Tripleseat

1
Lead capture works, but onboarding and email deliverability are a mess
Sales and Marketing Lead from 25-49 room Boutique Hotels in Dripping Springs (United States)
Verified
3 days ago
Products Reviewed
Event Management Software
Hotel Sales Software
What do you like most?
The onboarding was not sufficient, no one gets back to us for help, I’ve asked several times how to filter leads and no one can help me, no way to see the lead source (Google ad, etc) All of the emails from triples seat go to our clients spam, so after I get a lead from our website that’s linked to triple seat I manually call and email the lead from my real email. Hard to use the email body template. Very clunky. Vey complicated. Would not refer this system and we are looking to rebuild our own system with Ai thats easier to use. The leads going to spam is the biggest problem. No on boarding or help setting up was also not fully disclosed when this was sold to us The university is not adequate. We use three CRM’s to get the job done as triple seat is basically just capturing our leads because the rest of it won’t work for us. It’s been very frustrating.
What do you dislike or think could be improved?
Offering a True on board option where you set up the system for the client and also, fully disclosing that you do not do this and it’s very intensive training for staff to do on their own with no help. Doing something to not have the email go to spam
0.5
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
1.0/5

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