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Review of The Guestbook

10
Cost effective direct bookings with instant guest cash back — but integration and automation need work
Director of Operations from 200 to 499 room Boutique Hotels in Toronto (Canada)
Verified
3 days ago
Products Reviewed
Loyalty Programs for Independents
Direct Booking Tools
What do you like most?
I like that it is Cost Effective for hotels and Instant gratification for guests. Guests get immediate cash back which encourages them to book directly.
What do you dislike or think could be improved?
Integration and Operational automation. PMS and Commission. Real Time Data Sync. Guest Support and Claim Processing. More seamless, automated reporting and commission reconciliations to reduce front desk or accounting oversight.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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