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Review of Duve

10
User-friendly upselling and guest requests — more integrations would help
Assistant Front Office Manager from 500+ room Branded Hotels in Melbourne (Australia)
Verified
4 days ago
Products Reviewed
Upselling Software
Hotel Guest Apps
Mobile Ordering & Room Service
What do you like most?
I really appreciate how efficient and user-friendly Duve is for both guests and staff. The platform manages upselling and guest requests very well, helping streamline daily operations and enhance the guest experience. It is actually a great system that is easy to use, reliable, and has a very very low margin of error. With further integration into other hotel departments, such as housekeeping or F&B, I believe it could become even more valuable.
What do you dislike or think could be improved?
I believe the AI features are still being developed (some small issues with guest escalation and automatic closing messages), but it would be great if Duve could be integrated with housekeeping so that simple requests, such as pillowcases, blankets and other basic items, could be sent directly to the team. From a Front Office perspective, the system is already very useful and user-friendly. One of my favourite features is the ability to customise welcome messages based on specific criteria, such as room type/plan type, guest requests and upselling opportunities, while ensuring the relevant information is recorded in Opera Cloud. This helps a lot to streamline operations, personalise the guest experience and improve communication between the system and the Front Office team.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5

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