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Review of Tripleseat

9
Easy booking management — but email delivery hurts communication
Sales Coordinator from 75-99 room Boutique Hotels in Asheville (United States)
Verified
1 days ago
Products Reviewed
Event Management Software
Hotel Sales Software
What do you like most?
I like how easy it is to display new bookings and transfer existing leads into bookings. I also enjoy the internal staff discussion feature so we can discuss bookings and events privately, if necessary.
What do you dislike or think could be improved?
The email delivery system is a low point. We notice our correspondence sent from Tripleseat end up to client's spam/junk mail folders. A lot of the time they miss our responses and think we never got back to them. Maybe instead of the Tripleseat generated email address, using a direct email address could solve this problem? Normal email firewalls recognize a regular sender v Tripleseat sender.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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