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Review of GuestRevu

9
Easy to use with standout support — reporting could be smoother across properties
Business optimisation Manager from 500+ room Boutique Hotels in Sandton (South Africa)
Verified
3 days ago
Products Reviewed
Reputation Management
Guest Survey Software
What do you like most?
Honestly, it's hard to pick just one thing. The product is genuinely easy to use, and the system gives you everything you need and then some — it's clear the team stays on top of the technological curve rather than letting things go stale. But if I had to name a standout, it's the support. I'd rate them a 10 out of 10 without hesitation. They're diligent, attentive, quick to respond, and consistently go above and beyond to help their clients. On top of all that, they're very cost-effective, which makes the whole package easy to recommend.
What do you dislike or think could be improved?
If I'm being picky, the reporting at a hotel group / multi-property level could use a little refinement — pulling insights across properties at one time isn't quite as smooth as the rest of the experience. That said, this really is nitpicking. It's a minor point against an otherwise excellent product, and not something that has held us back.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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