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Review of The Guestbook

10
Direct bookings with strong support — could use AI personalization
Revenue & Distribution Manager from 200 to 499 room Boutique Hotels in Singapore (Singapore)
Verified
2 days ago
Products Reviewed
Loyalty Programs for Independents
Direct Booking Tools
What do you like most?
The Guestbook has been a valuable partner in driving direct bookings through our brand website. We appreciate the strong support provided by our Partner Success Manager (Melissa Sura) together with The Guestbook's marketing and customer support teams.
What do you dislike or think could be improved?
To further enhance performance, we would welcome additional capabilities around AI-driven personalization. This enhancement would help hotels to increase direct conversion, grow guest loyalty, and further reduce OTA dependency.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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