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Review of Canary Technologies

10
Boosts revenue and guest messaging — but PMS sync needs work
Manager from 200 to 499 room Bed & Breakfast & Inns in Raleigh (United States)
Verified
2 days ago
Products Reviewed
Upselling Software
Guest Messaging Software
Hotel Chatbots
What do you like most?
We have seen a significant boost in our total revenue thanks to the upselling software, which makes it incredibly easy to offer room upgrades and packages to our guests. Furthermore, the guest messaging platform has streamlined our operations, allowing us to communicate with guests via SMS quickly and efficiently, which has greatly improved our overall service standards and response times. The interface is intuitive, and the integration with our existing systems was seamless, making the daily management of guest requests much more manageable for our front desk team. What could be improved: While the core functionality is excellent, I believe the reporting dashboard could be more customizable. It would be highly beneficial if we could generate automated, recurring reports that highlight specific upsell conversion trends by staff members. Adding a few more visual data breakdown options would allow us to analyze performance more granularly and adjust our sales strategies even faster.
What do you dislike or think could be improved?
While Canary Technologies has significantly streamlined our operations, there is room for improvement regarding the integration between the upselling module and our Property Management System (PMS). Currently, when a guest purchases a room upgrade, the financial transaction processes perfectly, but the inventory status does not automatically update in our system. This creates a friction point, as our team must manually override the reservation to reflect the new room type, which partially negates the time-saving benefits of the automation. Additionally, the upsell management interface would benefit from a more flexible toggle system; currently, it is difficult to reactivate a previous upsell request or adjust items if a guest changes their mind after initially cancelling. Furthermore, the guest messaging functionality would be greatly enhanced by allowing multiple phone numbers to be linked to a single reservation. Because many of our rooms accommodate multiple travelers, it is currently difficult to ensure every guest has direct access to front desk communication. Implementing support for multiple contact numbers per booking would ensure that all guests, not just the primary reservation holder, receive important updates and can easily reach out for assistance, significantly improving the overall guest experience.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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