Alliants Guest Messaging vs. Loopon In-Stay:
Which Is Right for You?

The Decision

Choosing between Alliants Guest Messaging and Loopon In-Stay hinges on your hotel's specific needs, guest profile, and operational priorities. Both aim to improve guest communication, but Alliants offers a broader feature set and larger review base, while Loopon emphasizes simplicity and all-in-one messaging without downloads. Which product aligns with your hotel’s size, segment, and tech infrastructure?

Both platforms address the challenge of engaging guests efficiently from pre-arrival to post-stay, but their approach and sophistication differ. Alliants provides multi-channel, multi-language messaging with extensive automation, making it suitable for hotels seeking deep integration. Loopon centers on straightforward, in-stay chat and feedback, ideal for properties prioritizing ease of use. Do you need a robust multi-channel system or a simple guest feedback tool?

Is Alliants Guest Messaging or Loopon In-Stay Better for Hotels?

Alliants excels with a comprehensive set of 44 unique features tailored for larger hotels and chains, supporting multi-channel messaging, automation, and integrations. Loopon, however, offers a single streamlined platform with a focus on ease of use, requiring no downloads or complex setup, which appeals to smaller hotels or properties new to digital guest communication.

Alliants boasts a strong global presence with 50 reviews and an overall rating of 4.46/5, with recent feedback confirming its high reliability and feature richness. Loopon, with only one review and an unverified overall score, lacks the same depth of customer feedback, making Alliants the more proven choice for established hotels. Is your priority a feature-heavy, widely adopted platform or a simple, no-fuss solution?

Which Is Easier to Use: Alliants or Loopon?

Alliants scores 4.52/5 for ease of use, with many reviewers praising its intuitive interface and effective onboarding, despite some noting initial setup time. Loopon, with a perfect 5/5 rating, is repeatedly praised for its simplicity, clarity, and quick learning curve, making it ideal for properties without dedicated IT teams.

While Alliants’ onboarding takes about two days and offers remote support, some users report occasional challenges with app stability and PMS integration. Loopon’s straightforward design means staff can start communicating almost immediately, with minimal training. Edge: Loopon.

Which Has Better Features: Alliants or Loopon?

Alliants provides 44 features, including multi-channel messaging (WhatsApp, Facebook Messenger, SMS), real-time translation, automated workflows, guest history, digital check-in, and chatbots. Loopon, by comparison, offers a unified chat and feedback system without advanced automation or integrations, focusing on core communication needs.

Alliants’ features target larger hotels with complex operations, allowing extensive personalization, automation, and analytics. Loopon’s strength lies in its simplicity and immediate feedback, but it lacks the breadth of automation and integrations seen in Alliants. Edge: Alliants.

Which Has Better Customer Support: Alliants or Loopon?

Alliants’ support score is 4.53/5, with reviewers highlighting responsive, knowledgeable service and excellent onboarding. Support reviews describe Alliants’ team as proactive and helpful, including detailed training sessions.

Loopon’s support rating is a perfect 5/5, with users emphasizing its reliability and ease of access to support, but the limited review count makes it less proven. Given Alliants’ larger user base and recent feedback, it’s clear their support is more established. Edge: Alliants.

Which Has More Integrations: Alliants or Loopon?

Alliants integrates with 13 verified partners, including major PMS and system providers like Cendyn, Amadeus, and Shiji Group. Loopon has 11 verified integrations, including Mews and Sirvoy, with two shared partners.

Alliants’ broader partner network offers more options for larger hotel groups seeking extensive system connectivity. Loopon’s integrations tend to serve smaller properties or simpler setups. Edge: Alliants.

Which Do Hoteliers Rate Higher: Alliants or Loopon?

With 50 reviews, Alliants averages 4.46/5, with high ratings from branded hotels (4.7/5) and city center hotels (4.45/5). Recent reviews confirm its effectiveness across multiple segments, especially for larger or chain properties.

Loopon has only one review, which rates it highly for simplicity and reliability but does not provide comprehensive insights or segment-specific feedback. Based on review volume and recency, Alliants is more trusted by hoteliers. Edge: Alliants.

How Much Do Alliants and Loopon Cost?

Alliants charges a flat $200/month with no free tier or trial, making it transparent and predictable for mid-sized hotels. Loopon does not publicly disclose pricing, which could indicate bespoke quotes or a focus on larger enterprise deals.

Given the available data, Alliants’ straightforward pricing model offers better clarity for budgeting. Loopon’s unknown costs make it less accessible for smaller hotels or those seeking clear pricing. Edge: Alliants.

What Type of Hotel Should Use Alliants?

• Hotels that operate across multiple channels and need automation, like city center hotels and resorts.
• Teams that value multi-language support for international guests.
• Properties seeking deep integrations with PMS and other systems.
• Hotels aiming for a guest experience with self-service check-in and mobile keys.
• Hotels with larger teams needing task management and analytics.

Not ideal if your property is small, budget-focused, or prefers minimal systems with simple communication needs.

What Type of Hotel Should Use Loopon?

• Small or budget hotels that value simplicity and quick setup.
• Properties prioritizing real-time guest feedback and in-stay chat.
• Hotels that want an easy-to-use platform for staff and guest interaction without extensive integrations.
• Hotels without dedicated IT support or complex operational needs.
• Properties that prefer a single, unified communication tool without the need for app downloads.

Not ideal if your hotel requires multi-channel automation, extensive integrations, or complex guest management features.

The Bottom Line for Hotels

Alliants Guest Messaging offers a comprehensive, feature-rich platform suited for larger hotels and chains seeking automation, multi-channel communication, and extensive integrations. Its large review base and recent feedback highlight its reliability and broad functionality, making it a trusted choice for established properties.

Loopon In-Stay is a straightforward, easy-to-use solution ideal for smaller hotels or those new to digital guest communication who prioritize simplicity and quick deployment. Its limited reviews and features mean it’s best for properties with minimal operational complexity.

Choose Alliants if your hotel needs scalability, automation, and global reach. Opt for Loopon if your priority is ease, speed, and core guest feedback without complexity.