Compare AlterSchool vs Guest Feedback (by Customer Alliance) vs Medallia

AlterSchool

AlterSchool

0 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Medallia

Medallia

8 reviews

Compare AlterSchool vs Guest Feedback (by Customer Alliance) vs Medallia

Reputation Management vendor comparison between AlterSchool vs Guest Feedback (by Customer Alliance) vs Medallia. Find out which Reputation Management is right for you based on realtime data from 73 verified hotelier reviews across 14 countries.

AlterSchool

AlterSchool

Ranked 43 (out of 55)

N/A
0 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile

Ratings Summary

HT Score

AlterSchool

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Medallia

unranked HTScore Icon
Popularity

AlterSchool

0 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

Medallia

8 verified reviews
Likelihood to Recommend

AlterSchool

0%

Guest Feedback (by Customer Alliance)

94%

Medallia

96%
Ease of Use

AlterSchool

0

Guest Feedback (by Customer Alliance)

4.7

Medallia

4.6
ROI

AlterSchool

0

Guest Feedback (by Customer Alliance)

4.4

Medallia

4.5
Implementation

AlterSchool

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

Medallia

4.9
Customer Support

AlterSchool

0

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Medallia

4.8

Verified Customer Support

Certificate of Excellence

AlterSchool

Guest Feedback (by Customer Alliance)

Medallia

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Social review tracking

AlterSchool

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

AlterSchool
vs.
Customer Alliance
vs.
Medallia

Customers

Top 3 Segments

AlterSchool

Resorts - 0%
Motels - 0%
Hostels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%
Featured clients
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

AlterSchool has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

AlterSchool

Pricing Available By Request
AlterSchool has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
AlterSchool
vs.
Customer Alliance
vs.
Medallia

What Customers Are Saying

Most Recent Review

AlterSchool

AlterSchool doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)
Most Positive Review

AlterSchool

AlterSchool doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Medallia

Nice Tool

General Manager from San Francisco (United States)
Most Critical

AlterSchool

AlterSchool doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)
References
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General Info

Screenshots

AlterSchool doesn't have any screenshots

Integrations

AlterSchool

AlterSchool doesn't have any integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)
Recent Company Updates
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