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Amenitiz vs. RoomRaccoon HMS:
Which Is Right for You?
TLDR
We analyzed 615 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Amenitiz shines when it comes to intuitive design and ease of use , with exclusive features like Payment processing and Guest profiles.
RoomRaccoon shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Post-stay emails and Pre-stay emails.
How Does Amenitiz Compare to RoomRaccoon HMS?
Side-by-side ratings based on 615 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $600/mo | From $1,000/mo |
| Verified Reviews | 43 | 572 |
What Are the Pros and Cons of Amenitiz vs RoomRaccoon HMS?
After analyzing 615 verified reviews, Amenitiz users most value its intuitive design and ease of use, customizable website templates, synch with otas, while RoomRaccoon users highlight ease of use, customer service, continuous improvement. Click any theme to see what reviewers say.
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Intuitive Design and Ease of Use
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Ease of Use
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Customizable Website Templates
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Customer Service
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Synch with OTAs
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Continuous Improvement
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Training and Tutorials
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Integration and Automation
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Customer Support Responsiveness
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Critical Issues
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Invoicing Capabilities
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Pricing Concerns
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Legal Compliance Issues
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Guest Database Transparency
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Amenitiz vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #24 16 reviews | #5 214 reviews |
| Mid-Size (25-74 rooms) ▾ | #27 4 reviews | #8 50 reviews |
| Large (75-199 rooms) ▾ | #20 1 reviews | #4 18 reviews |
| X-Large (200+ rooms) | — | #8 2 reviews |
By Property Type
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| Boutique ▾ | #27 8 reviews | #3 245 reviews |
| Luxury ▾ | #28 5 reviews | #4 149 reviews |
| Branded / Chain ▾ | #26 4 reviews | #5 70 reviews |
| Extended Stay ▾ | #24 2 reviews | #3 72 reviews |
By Region
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| North America ▾ | #39 1 reviews | #14 11 reviews |
| Europe ▾ | #8 38 reviews | #1 445 reviews |
| Asia Pacific ▾ | — | #8 9 reviews |
| Middle East | — | #17 3 reviews |
The Decision
Choosing the right hotel management software is critical for your hotel's efficiency, guest experience, and revenue. Amenitiz and RoomRaccoon both aim to streamline operations, but they approach this goal differently. Amenitiz focuses on an all-in-one platform that emphasizes website customization and direct bookings, while RoomRaccoon offers a broad suite of features with strong automation and channel management. Your decision depends on your specific needs and priorities—so which product truly fits your hotel?
Is Amenitiz or RoomRaccoon Better for Hotels?
Both Amenitiz and RoomRaccoon are designed to simplify hotel operations, but they diverge significantly in scope, user base, and features. Amenitiz is tailored more for smaller hotels, B&Bs, and vacation rentals, offering a highly customizable website to boost direct bookings. RoomRaccoon, on the other hand, caters to independent hotels and small chains, with a broader feature set optimized for operational automation and multi-channel distribution. Given these differences, it's important to consider which platform aligns with your hotel’s size, segment, and growth plans.
Amenitiz boasts a low overall rating of 0.5/5 from 38 reviews, mainly due to recent issues with customer support and legal compliance concerns, making its reliability questionable despite promising features. RoomRaccoon, rated 4.95/5 based on 484 reviews, shows consistent recent positive feedback, especially from small hotel operators, with ongoing improvements in automation and support. So, are you willing to accept the support and legal risks with Amenitiz, or prefer the proven track record of RoomRaccoon?
Amenitiz vs RoomRaccoon: Which Should Your Hotel Choose?
If your hotel primarily needs a user-friendly, website-focused platform to drive direct bookings, Amenitiz is the better fit. Its customizable website templates and integrated booking engine have helped hoteliers increase direct bookings by up to 70%. Conversely, if your hotel requires a comprehensive management system with automation, multi-channel distribution, and features like AI-powered pricing, RoomRaccoon is the clear choice. Its robust catalog of 88 verified integrations and automation tools benefits hotels seeking operational efficiency and revenue growth.
For hotels that prioritize online presence and direct reservations, Amenitiz’s website-centric approach is advantageous. For those that want a system that handles both front- and back-office tasks with automation, RoomRaccoon’s all-in-one platform better supports those needs. Ultimately, your choice hinges on whether your focus is marketing and direct bookings or operational automation and scalability.
Is Amenitiz or RoomRaccoon Easier to Use?
Amenitiz scores a 4.09/5 for ease of use, with hoteliers praising its simple website customization and intuitive reservation management, but recent reviews cite performance issues and support delays. On the other hand, RoomRaccoon scores very highly at 4.87/5, with many users citing its user-friendly interface and quick onboarding. Recent reviews from small hotels highlight how seamlessly RoomRaccoon’s automation and channel management integrate into daily routines.
Edge: RoomRaccoon.
Which Has Better Features: Amenitiz or RoomRaccoon?
Amenitiz offers 20 features exclusive to its platform, including a channel manager, integrated CRS, payment processing, and guest CRM, focusing on direct booking growth. RoomRaccoon provides 23 unique features, such as AI-powered pricing, automated upselling, loyalty program integration, and housekeeping management. Both platforms share 34 features, but RoomRaccoon’s automation and revenue-enhancing features are more extensive.
Edge: RoomRaccoon.
Which Has Better Customer Support: Amenitiz or RoomRaccoon?
Amenitiz’s support, rated 3.99/5, has faced recent criticism for slow responses and limited weekend availability, with some users describing it as “not very responsive” during critical times. RoomRaccoon, rated 4.74/5, is praised for its attentive support, with many reviews highlighting prompt, helpful responses and proactive onboarding. Recent feedback indicates that RoomRaccoon’s support team is a significant advantage for hotels needing dependable assistance.
Edge: RoomRaccoon.
Which Has More Integrations: Amenitiz or RoomRaccoon?
Amenitiz currently integrates with 5 verified partners, including Lightspeed and CheKin, but has fewer options overall. RoomRaccoon offers 88 verified integrations, including global OTAs, POS systems, and keyless entry providers, with 2 shared partners. Its extensive marketplace supports diverse operational needs, making it more adaptable for hotels that rely on multiple systems.
Edge: RoomRaccoon.
Which Do Hoteliers Rate Higher: Amenitiz or RoomRaccoon?
RoomRaccoon receives a near-perfect rating of 4.95/5 from 484 reviews, with recent feedback emphasizing its ease of use, automation, and support. Amenitiz’s reviews are overwhelmingly negative, mainly due to recent issues with support and legal compliance, reflected in its 0.5/5 rating. Hotels of all segments, especially small independent properties, rate RoomRaccoon higher for reliability and ongoing improvements.
Edge: RoomRaccoon.
How Much Do Amenitiz and RoomRaccoon Cost?
Amenitiz is priced at a flat rate of $200 per month, with no free tier or trial mentioned, making it accessible for smaller properties. RoomRaccoon’s starting price is $1,000 monthly, which is significantly higher but includes a broader feature set and extensive integrations. The higher cost of RoomRaccoon reflects its more comprehensive, automation-driven approach.
What Type of Hotel Should Use Amenitiz?
- Hotels that focus on generating direct bookings through a customizable website.
- Small B&Bs or vacation rentals seeking simple yet effective management tools.
- Teams that want a straightforward platform for online reservations and guest communication.
- Hotels with limited operational complexity looking for an affordable, easy-to-adopt system.
Not ideal if your hotel needs advanced automation, extensive integrations, or operates in multiple countries with complex distribution channels.
What Type of Hotel Should Use RoomRaccoon?
- Small to medium independent hotels that want automation and revenue optimization.
- Hotels seeking integrated channel management with seamless OTA connectivity.
- Properties aiming to boost ancillary revenue through upselling and targeted offers.
- Hotels that value ongoing support, automation, and a large partner ecosystem.
Not ideal if your hotel prefers a heavily website-focused approach or operates with a very limited budget, as the higher price may be a barrier.
RoomRaccoon vs Amenitiz: The Bottom Line for Hotels
RoomRaccoon is a well-established, highly-rated management system with a proven track record of automating operations, increasing revenue, and supporting independent hotels worldwide. Amenitiz offers a lower-cost, website-centric platform designed to boost direct bookings but struggles with recent support and legal issues, which undermine its reliability.
If your hotel values automation, integrations, and consistent support, RoomRaccoon is the clear choice. If your primary focus is enhancing your website and driving direct bookings on a tighter budget, Amenitiz might work—though recent reviews advise caution. Overall, RoomRaccoon’s stronger recent reviews and extensive feature set make it the safer, more reliable investment for most hoteliers today.
How Much Do Amenitiz and RoomRaccoon HMS Cost?
Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $600/mo | From $1,000/mo |
Which Features Does Amenitiz Have That RoomRaccoon HMS Doesn't (and Vice Versa)?
According to HTR's product database, Amenitiz and RoomRaccoon HMS share 35 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Automated reporting | ||
| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Integrated CRS | ||
| Mobile optimized/responsive | ||
| Payment processing | ||
| Post-stay emails | ||
| Pre-stay emails | ||
| Special offers & discounts | ||
| Tariffs |
Showing top differences. 29 more features differ between these products.
Real-World Results: Amenitiz vs RoomRaccoon by Business Goal
We analyzed 10 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
"When we started looking for a booking system, we needed one that was simple, and easy to use and engage with; not only from our point of view but from our guests too. We’ve got a b..."
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
Amenitiz vs RoomRaccoon: The Bottom Line
What hoteliers love
Amenitiz is praised for its user-friendly and intuitive design, making it easy for both hoteliers and guests to use. This aspect is highly valued for... Amenitiz is praised for its user-friendly and intuitive design, making it easy for both hoteliers and guests to use. This aspect is highly valued for daily management tasks.
Amenitiz's customizable website templates, designed to improve conversion rates from lookers to bookers, are highly praised. Users report a significan... Amenitiz's customizable website templates, designed to improve conversion rates from lookers to bookers, are highly praised. Users report a significant increase in direct bookings, attributing this to the templates' effectiveness.
Users appreciate Amenitiz’s synchronization capabilities with various OTAs, which help centralize reservations and avoid overbookings. However, there... Users appreciate Amenitiz’s synchronization capabilities with various OTAs, which help centralize reservations and avoid overbookings. However, there are issues with integrating some major platforms like Google, Expedia, and VRBO.
Where hoteliers push back
Reviews highlight significant concerns with Amenitiz’s customer support, describing delayed email responses and unavailability during weekends. Users... Reviews highlight significant concerns with Amenitiz’s customer support, describing delayed email responses and unavailability during weekends. Users report frustration due to non-responsive support.
Hoteliers express dissatisfaction with Amenitiz’s invoicing system, mentioning its lack of integration and opportunities for improvement. This topic i... Hoteliers express dissatisfaction with Amenitiz’s invoicing system, mentioning its lack of integration and opportunities for improvement. This topic is critical for consistent financial operations.
Ranks higher for
Unique capabilities
What hoteliers love
Many users praise RoomRaccoon for its user-friendly interface and intuitive design, which reduces training time and allows smooth integration into dai... Many users praise RoomRaccoon for its user-friendly interface and intuitive design, which reduces training time and allows smooth integration into daily operations, thereby improving overall efficiency.
While some users commend the support team's responsiveness and expertise, others criticize the lack of after-sales care and response efficiency, indic... While some users commend the support team's responsiveness and expertise, others criticize the lack of after-sales care and response efficiency, indicating inconsistencies in customer service quality.
Users appreciate RoomRaccoon's ongoing development, including AI enhancements, which have contributed to improved sales and operational function, show... Users appreciate RoomRaccoon's ongoing development, including AI enhancements, which have contributed to improved sales and operational function, showcasing commitment to long-term adaptability.
Where hoteliers push back
Several reviews point out critical issues such as ineffective after-sales support and unresolved technical problems, significantly affecting user sati... Several reviews point out critical issues such as ineffective after-sales support and unresolved technical problems, significantly affecting user satisfaction and trust in the system.
The system's pricing is seen as steep by some users, especially those with seasonal businesses, impacting their decision-making despite the perceived... The system's pricing is seen as steep by some users, especially those with seasonal businesses, impacting their decision-making despite the perceived value of included features.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Amenitiz vs RoomRaccoon HMS
Can Amenitiz replace RoomRaccoon HMS?
It depends on your requirements. Amenitiz and RoomRaccoon HMS share many core Hotel Management Software features, but each has unique capabilities. Amenitiz offers 5 verified integration partners, while RoomRaccoon HMS offers 88. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon HMS leads in ease of use at 4.9/5 vs 4.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Amenitiz or RoomRaccoon HMS offer a free plan?
Amenitiz: No. RoomRaccoon HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Amenitiz and RoomRaccoon HMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Amenitiz has an HT Score of 40 and RoomRaccoon has 86. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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