BCV, A RateGain Company vs. Customer Alliance vs. CustomerCount: Which is a Better Fit?

BCV (A RateGain company)

Other

Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Marketing dashboard

Monitor results and manage campaigns
Facebook Integration
Instagram Integration
Twitter Integration
Linkedin Integration
Mobile App

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Marketing dashboard

Monitor results and manage campaigns
Facebook Integration
Instagram Integration
Twitter Integration
Linkedin Integration
Mobile App

CustomerCount Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Marketing dashboard

Monitor results and manage campaigns
Facebook Integration
Instagram Integration
Twitter Integration
Linkedin Integration
Mobile App

What Customers Are Saying

Most Recent Review

Attentive and Results Driven Extension of the Team

marketing & eCommerce

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

CustomerCount doesn’t have any clients that have vouched for the product

Most Positive Review

The one stop solution for complete Revenue Optimization

Revenue Manager

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Most Critical

References

BCV, A RateGain Company vs Customer Alliance vs CustomerCount : Which is a Better Fit?

Compare BCV (A RateGain company) vs Guest Feedback (by Customer Alliance) vs CustomerCount Surveys

BCV (A RateGain company)

Guest Feedback (by Customer Alliance)

CustomerCount Surveys

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Compare BCV (A RateGain company) vs Guest Feedback (by Customer Alliance) vs CustomerCount Surveys

BCV, A RateGain Company

Customer Alliance

CustomerCount

Ratings Summary

BCV (A RateGain company)

Guest Feedback (by Customer Alliance)

CustomerCount Surveys

BCV (A RateGain company)

Guest Feedback (by Customer Alliance)

CustomerCount Surveys

BCV (A RateGain company)

Guest Feedback (by Customer Alliance)

CustomerCount Surveys

BCV (A RateGain company)

Guest Feedback (by Customer Alliance)

CustomerCount Surveys

BCV (A RateGain company)

Guest Feedback (by Customer Alliance)

CustomerCount Surveys

BCV (A RateGain company)

Guest Feedback (by Customer Alliance)

CustomerCount Surveys

BCV (A RateGain company)

Guest Feedback (by Customer Alliance)

CustomerCount Surveys

BCV (A RateGain company)

Guest Feedback (by Customer Alliance)

CustomerCount Surveys

Features

Other

Notifications

Social review tracking

Service Recovery/Escalation

Guest Feedback Management

Case Management

Marketing dashboard

Facebook Integration

Instagram Integration

Twitter Integration

Linkedin Integration

Mobile App

BCV (A RateGain company)

Notifications

Social review tracking

Service Recovery/Escalation

Guest Feedback Management

Case Management

Marketing dashboard

Facebook Integration

Instagram Integration

Twitter Integration

Linkedin Integration

Mobile App

Guest Feedback (by Customer Alliance)

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection