BCV, A RateGain Company vs. GuestRevu vs. Medallia: Which is a Better Fit?

BCV (A RateGain company)

Other

Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Marketing dashboard

Monitor results and manage campaigns
Facebook Integration
Instagram Integration
Twitter Integration
Linkedin Integration
Mobile App

GuestRevu (Surveys)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Marketing dashboard

Monitor results and manage campaigns
Facebook Integration
Instagram Integration
Twitter Integration
Linkedin Integration
Mobile App

Medallia

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Marketing dashboard

Monitor results and manage campaigns
Facebook Integration
Instagram Integration
Twitter Integration
Linkedin Integration
Mobile App

What Customers Are Saying

Most Recent Review

Attentive and Results Driven Extension of the Team

marketing & eCommerce

Excellent guest review platform

Group Marketing Manager

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Most Positive Review

The one stop solution for complete Revenue Optimization

Revenue Manager

Be up to date, full automatic

Nice Tool

General Manager from San Francisco (United States)

Most Critical

Excellent company to work with.

General Manager

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

References

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

BCV, A RateGain Company vs GuestRevu vs Medallia : Which is a Better Fit?

Compare BCV (A RateGain company) vs GuestRevu (Surveys) vs Medallia

BCV (A RateGain company)

GuestRevu (Surveys)

Medallia

Compare BCV (A RateGain company) vs GuestRevu (Surveys) vs Medallia

BCV, A RateGain Company

GuestRevu

Medallia

Ratings Summary

BCV (A RateGain company)

GuestRevu (Surveys)

Medallia

BCV (A RateGain company)

GuestRevu (Surveys)

Medallia

BCV (A RateGain company)

GuestRevu (Surveys)

Medallia

BCV (A RateGain company)

GuestRevu (Surveys)

Medallia

BCV (A RateGain company)

GuestRevu (Surveys)

Medallia

BCV (A RateGain company)

GuestRevu (Surveys)

Medallia

BCV (A RateGain company)

GuestRevu (Surveys)

Medallia

BCV (A RateGain company)

GuestRevu (Surveys)

Medallia

Features

Other

Notifications

Social review tracking

Service Recovery/Escalation

Guest Feedback Management

Case Management

Marketing dashboard

Facebook Integration

Instagram Integration

Twitter Integration

Linkedin Integration

Mobile App

BCV (A RateGain company)

Notifications

Social review tracking

Service Recovery/Escalation

Guest Feedback Management

Case Management

Marketing dashboard

Facebook Integration

Instagram Integration

Twitter Integration

Linkedin Integration

Mobile App

GuestRevu (Surveys)

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments