Compare Loop CXM (by Benbria) vs Guest Feedback (by Customer Alliance) vs Service Metrics Group
Guest Survey Software vendor comparison between Loop CXM (by Benbria) vs Guest Feedback (by Customer Alliance) vs Service Metrics Group. Find out which Guest Survey Software is right for you based on realtime data from 68 verified hotelier reviews across 15 countries.
Benbria
Ranked 14 (out of 26)
Customer Alliance
Ranked 4 (out of 26)
Service Metrics Group
Ranked 12 (out of 26)
Ratings Summary
Loop CXM (by Benbria)
unranked
Guest Feedback (by Customer Alliance)
87
Service Metrics Group
unranked
Loop CXM (by Benbria)
1 verified reviewsGuest Feedback (by Customer Alliance)
65 verified reviewsService Metrics Group
2 verified reviewsLoop CXM (by Benbria)
90%
Guest Feedback (by Customer Alliance)
94%
Service Metrics Group
100%
Loop CXM (by Benbria)
4
Guest Feedback (by Customer Alliance)
4.7
Service Metrics Group
5
Loop CXM (by Benbria)
4
Guest Feedback (by Customer Alliance)
4.4
Service Metrics Group
5
Loop CXM (by Benbria)
Not enough data available
Guest Feedback (by Customer Alliance)
4.6
Service Metrics Group
Not enough data available
Loop CXM (by Benbria)
5
Verified Customer Support
Guest Feedback (by Customer Alliance)
4.6
Verified Customer Support
Service Metrics Group
5
Verified Customer Support
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Service Metrics Group
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Loop CXM (by Benbria)
Resorts - 100%
Motels - 0%
Hostels - 0%
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Featured clients
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Fit Score for Your Property
Pricing
Loop CXM (by Benbria)
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
Loop CXM (by Benbria)
Benbria
VP Sales and MarketingGuest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Positive Review
Loop CXM (by Benbria)
Benbria
VP Sales and MarketingGuest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Critical
Loop CXM (by Benbria)
Benbria
VP Sales and MarketingGuest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)References
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General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Loop CXM (by Benbria)
Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)
Guest Feedback (by Customer Alliance)
Property Management Systems (24) Booking Engine (9) Channel Managers (7)
Service Metrics Group
Service Metrics Group doesn't have any integrations
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles
