Compare Loop CXM (by Benbria) vs Loopon Post Stay vs Medallia

Benbria

Loop CXM (by Benbria)

1 reviews
Loopon

Loopon Post Stay

25 reviews
Medallia

Medallia

8 reviews

Compare Loop CXM (by Benbria) vs Loopon Post Stay vs Medallia

Guest Surveys & Feedback vendor comparison between Loop CXM (by Benbria) vs Loopon Post Stay vs Medallia. Find out which Guest Surveys & Feedback is right for you based on realtime data from 34 verified hotelier reviews across 8 countries.

Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile
Loopon

Loopon

Ranked 5 (out of 25)

4.4
25 reviews
View profile
Medallia

Medallia

Ranked 8 (out of 25)

4.8
8 reviews
View profile

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked HTScore Icon

Loopon Post Stay

76 HTScore Icon

Medallia

unranked HTScore Icon
Popularity

Loop CXM (by Benbria)

1 verified reviews

Loopon Post Stay

25 verified reviews

Medallia

8 verified reviews
Likelihood to Recommend

Loop CXM (by Benbria)

90%

Loopon Post Stay

87%

Medallia

96%
Ease of Use

Loop CXM (by Benbria)

4

Loopon Post Stay

4.4

Medallia

4.6
ROI

Loop CXM (by Benbria)

4

Loopon Post Stay

4.4

Medallia

4.5
Implementation

Loop CXM (by Benbria)

Not enough data available

Loopon Post Stay

4.3

Medallia

4.9
Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Loopon Post Stay

4.5

Verified Customer Support

Medallia

4.8

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Loopon Post Stay

Medallia

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Loopon Post Stay

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria
vs.
Loopon
vs.
Medallia

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Loopon Post Stay

Other - 36%
City Center Hotels - 20%
Resorts - 8%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%
Featured clients
-
-
-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Loopon Average Loopon

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Loopon Post Stay

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Benbria
vs.
Loopon
vs.
Medallia

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)
Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Loopon Post Stay

Premier Guest Feedback and Review Platform

Multi-Property Revenue Manager

Medallia

Nice Tool

General Manager from San Francisco (United States)
Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)
References
-
-
-

General Info

Screenshots
Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

Loopon Post Stay

Property Management Systems (6) Hotel Restaurant POS Systems (3) Hotel Reservations Systems (2)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Systems (1)
Recent Company Updates
-
-
-