Compare Loop CXM (by Benbria) vs Medallia Agent Connect vs Flexkeeping (Glitch Management)

Benbria

Loop CXM (by Benbria)

1 reviews
Stella Connect by Stella Service

Medallia Agent Connect

0 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews

Compare Loop CXM (by Benbria) vs Medallia Agent Connect vs Flexkeeping (Glitch Management)

Guest Surveys & Feedback vendor comparison between Loop CXM (by Benbria) vs Medallia Agent Connect vs Flexkeeping (Glitch Management). Find out which Guest Surveys & Feedback is right for you based on realtime data from 20 verified hotelier reviews across 7 countries.

Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile
Stella Connect by Stella Service

Stella Connect by Stella Service

Ranked 16 (out of 25)

N/A
0 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked HTScore Icon

Medallia Agent Connect

unranked HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon
Popularity

Loop CXM (by Benbria)

1 verified reviews

Medallia Agent Connect

0 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews
Likelihood to Recommend

Loop CXM (by Benbria)

90%

Medallia Agent Connect

0%

Flexkeeping (Glitch Management)

99%
Ease of Use

Loop CXM (by Benbria)

4

Medallia Agent Connect

0

Flexkeeping (Glitch Management)

5
ROI

Loop CXM (by Benbria)

4

Medallia Agent Connect

0

Flexkeeping (Glitch Management)

4.8
Implementation

Loop CXM (by Benbria)

Not enough data available

Medallia Agent Connect

Not enough data available

Flexkeeping (Glitch Management)

4.9
Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Medallia Agent Connect

0

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Medallia Agent Connect

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Medallia Agent Connect

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria
vs.
Stella Connect by Stella Service
vs.
Flexkeeping

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Medallia Agent Connect

Resorts - 0%
Motels - 0%
Hostels - 0%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%
Featured clients
-
-

Flexkeeping (Glitch Management)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Stella Connect by Stella Service has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Medallia Agent Connect

Pricing Available By Request
Stella Connect by Stella Service has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Benbria
vs.
Stella Connect by Stella Service
vs.
Flexkeeping
1-click quote request

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager
Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director
Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Flexkeeping (Glitch Management)

Amazing company

GM
References
-
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info

Screenshots
Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)
View all integrations (10)

Medallia Agent Connect

Stella Connect by Stella Service doesn't have any integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)
View all integrations (19)
Recent Articles

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any recent articles