Compare Loop CXM (by Benbria) vs Service Metrics Group vs Guest Feedback (by Customer Alliance)
Guest Surveys & Feedback vendor comparison between Loop CXM (by Benbria) vs Service Metrics Group vs Guest Feedback (by Customer Alliance). Find out which Guest Surveys & Feedback is right for you based on realtime data from 68 verified hotelier reviews across 15 countries.
Benbria
Ranked 14 (out of 25)
Service Metrics Group
Ranked 11 (out of 25)
Customer Alliance
Ranked 3 (out of 25)
Ratings Summary
Loop CXM (by Benbria)
unranked
Service Metrics Group
unranked
Guest Feedback (by Customer Alliance)
88
Loop CXM (by Benbria)
1 verified reviewsService Metrics Group
2 verified reviewsGuest Feedback (by Customer Alliance)
65 verified reviewsLoop CXM (by Benbria)
Service Metrics Group
Guest Feedback (by Customer Alliance)
Loop CXM (by Benbria)
Service Metrics Group
Guest Feedback (by Customer Alliance)
Loop CXM (by Benbria)
Service Metrics Group
Guest Feedback (by Customer Alliance)
Loop CXM (by Benbria)
Not enough data available
Service Metrics Group
Not enough data available
Guest Feedback (by Customer Alliance)
Loop CXM (by Benbria)
Verified Customer Support
Service Metrics Group
Verified Customer Support
Guest Feedback (by Customer Alliance)
Verified Customer Support
Loop CXM (by Benbria)
Service Metrics Group
Guest Feedback (by Customer Alliance)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Loop CXM (by Benbria)
Resorts - 100%
Motels - 0%
Hostels - 0%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients
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Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any featured brands available
Fit Score for Your Property
Pricing
Loop CXM (by Benbria)
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
What Customers Are Saying
Most Recent Review
Loop CXM (by Benbria)
Benbria
VP Sales and MarketingService Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Most Positive Review
Loop CXM (by Benbria)
Benbria
VP Sales and MarketingService Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Most Critical
Loop CXM (by Benbria)
Benbria
VP Sales and MarketingService Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)References
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Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any references available
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Loop CXM (by Benbria)
Staff Collaboration Tools (4)
Event Management Software (3)
Housekeeping Software (3)
Service Metrics Group
Service Metrics Group doesn't have any integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles