Multi-Channel CRM by Bookboost vs. Revinate (Marketing):
Which Is Right for You?

The Decision

Choosing between Bookboost’s Multi-Channel CRM and Revinate’s Marketing platform hinges on your hotel’s specific needs and priorities. Both products aim to optimize guest communication and increase revenue but approach these goals differently. Bookboost excels in its multi-channel messaging capabilities, while Revinate leans heavily on advanced segmentation and reputation management. Your decision should align with whether your team values diverse communication channels or sophisticated guest profiling.

Both platforms are designed to streamline marketing efforts and improve guest engagement, but they diverge significantly in feature depth, integration scope, and user experience. Which solution will deliver the best return on your investment and fit into your operational workflow?

Is Bookboost or Revinate Better for Hotels?

Bookboost and Revinate both address the challenge of engaging guests throughout their stay and beyond, but they do so with different emphases. Bookboost is a dedicated multi-channel CRM that enables hotels to communicate via SMS, WhatsApp, and email, making it ideal for hotels prioritizing personalized, multi-channel outreach. Conversely, Revinate offers a broader suite with advanced segmentation, reputation management, and in-depth analytics, making it better suited for hotels seeking comprehensive marketing automation and guest insights.

While Bookboost is praised for simplicity and ease of use, Revinate’s extensive features come with a steeper learning curve. Revinate’s recent reviews are more abundant and more recent, giving it a slight edge in current relevance. Which platform aligns better with your team’s communication style?

Bookboost vs Revinate: Which Should Your Hotel Choose?

If your hotel needs a straightforward, multi-channel guest communication tool that supports SMS, WhatsApp, and email, Bookboost is the clear choice. Its platform is focused on automating and personalizing guest journeys across diverse messaging channels, making it especially suitable for hotels with a high volume of direct outreach.

If, instead, your team requires a highly detailed customer profile, advanced segmentation, reputation management, and in-depth analytics, Revinate is the way to go. Its robust features support data-driven marketing strategies, ideal for hotels with a strong focus on reputation and guest insights. Hotels seeking a balance of marketing automation and reputation management should opt for Revinate, but those prioritizing guest messaging channels should lean toward Bookboost.

Is Bookboost or Revinate Easier to Use?

Bookboost scores a slightly higher 4.66 out of 5 for ease of use, with many reviews highlighting its intuitive interface and straightforward onboarding. Users find its visual journey builder and unified inbox particularly helpful, enabling staff to manage guest communications without technical expertise. Some critique the search functionality as less advanced, but overall, staff can adopt the platform quickly.

Revinate’s user rating is 4.62 out of 5, with praise for its clean interface and seamless PMS integrations. However, some users mention that its extensive feature set can initially feel complex, especially during setup, and navigation may require a learning curve. Despite this, both are user-friendly for seasoned hoteliers.

Edge: Bookboost.

Which Has Better Features: Bookboost or Revinate?

Bookboost’s core offering includes 26 shared features, primarily centered on multi-channel guest messaging, automation, and segmentation. It excels in providing automated guest journeys, SMS, WhatsApp, and email campaigns, with a focus on personalization and efficiency.

Revinate, on the other hand, boasts 15 unique features such as social review tracking, in-app call back, on-site surveys, sentiment analysis, and real-time alerts. These features enhance reputation management and guest feedback integration, supplementing its marketing capabilities.

In terms of sheer feature count, Revinate offers more differentiated tools. However, for targeted guest communication, Bookboost’s focused approach provides a more streamlined experience.

Edge: Revinate.

Which Has Better Customer Support: Bookboost or Revinate?

Bookboost maintains a high support rating of 4.76 out of 5, with reviews praising its knowledgeable team and smooth onboarding process. Customers highlight the quick response times and helpful guidance, making it easier to implement and use the platform.

Revinate’s support rating is slightly lower at 4.6 out of 5, but users also commend its proactive support and ongoing system upgrades. Some reviews note that initial training could be improved, especially for non-technical staff, but overall, both are strong contenders.

Edge: Bookboost.

Which Has More Integrations: Bookboost or Revinate?

Revinate leads with 98 verified integration partners, offering extensive PMS and third-party system connectivity, including popular platforms like SiteMinder, Oracle Hospitality, and STR. It supports complex workflows and detailed guest profiles via these integrations.

Bookboost has 35 verified partners, including key PMS providers like RoomRaccoon and HotelTime. While its integration scope is narrower, it still covers essential hotel systems needed for effective guest communication.

Revinate’s broader integration network makes it more adaptable for larger, tech-savvy hotels. However, Bookboost’s targeted integrations are sufficient for many mid-sized properties.

Edge: Revinate.

Which Do Hoteliers Rate Higher: Bookboost or Revinate?

Bookboost overwhelmingly garners higher recent review scores, with a 5/5 overall rating based on 118 reviews, 33 of which are within the last six months. Hoteliers praise its ease of use, multi-channel support, and customer service, emphasizing how it streamlines guest communication.

Revinate’s overall rating is 4.67/5 from 149 reviews, but recent reviews are less frequent, and some users mention its complexity and higher price. Hotels valuing simplicity and recent positive feedback tend to favor Bookboost.

Edge: Bookboost.

How Much Do Bookboost and Revinate Cost?

Both products are priced at a base rate of $600, with no freemium, monthly flat, or per-room fees. Pricing appears straightforward, but the real value depends on how well the features align with your hotel’s needs.

While initial costs are equal, the overall value varies based on features used and scale of operations. Neither offers transparent tiered pricing beyond the base, so negotiate based on your hotel size and expected usage.

What Type of Hotel Should Use Bookboost?

• Hotels that prioritize multi-channel guest communication, especially SMS and WhatsApp.
• Teams seeking automation to streamline repetitive messaging and guest journeys.
• Hotels aiming to sell ancillary services during the guest stay.
• Properties that want to improve response times with centralized messaging.
• Hotels looking for an easy-to-adopt, intuitive platform with quick onboarding.

Not ideal if your hotel requires reputation management or detailed guest feedback analytics. Large resorts with complex review tracking might find Revinate’s strengths more aligned with their needs.

What Type of Hotel Should Use Revinate?

• Hotels that want advanced segmentation for targeted campaigns and personalization.
• Properties focused on managing online reputation and review aggregation.
• Teams needing detailed analytics and reporting for better decision-making.
• Hotels interested in reputation management tools like review alerts.
• Larger hotels or resort brands with multiple properties, leveraging extensive PMS integrations.

Not ideal if your primary focus is multi-channel messaging without needing reputation management or deep segmentation. Smaller properties with limited marketing needs may find Revinate’s complexity unnecessary.

Revinate vs Bookboost: The Bottom Line for Hotels

At its core, Bookboost is a specialized, multi-channel guest communication platform that excels in automating personalized outreach via SMS, WhatsApp, and email. Its unified inbox and visual journey builder make it highly accessible and effective for hotels looking to enhance direct guest engagement.

Revinate offers a broader set of features, including reputation management, advanced segmentation, and detailed analytics, making it ideal for hotels seeking comprehensive guest data insights and sophisticated marketing campaigns. Its integration scope and feature depth serve larger or more data-driven properties better.

If your hotel’s priority is straightforward, effective multi-channel communication, Bookboost is the clear choice. However, if your team needs advanced guest profiling, reputation management, and in-depth analytics, Revinate provides a more complete marketing suite.

In conclusion, for most hotels seeking recent reviews, higher overall ratings, and a focus on guest messaging, Bookboost stands out. The platform’s ease of use and targeted features make it a compelling investment, especially for properties that prioritize direct communication over broad reputation management.