How Does Cloudbeds PMS Compare to Mews PMS?

Side-by-side ratings based on 2,375 verified hotelier reviews on HTR.

	Cloudbeds	Mews
HTScore	100	99
Likelihood to Recommend	92%	92%
Ease of Use	4.6/5	4.7/5
Customer Support	4.4/5	4.3/5
Value for Money	4.4/5	4.4/5

Starting Price	From $600/mo	From $900/mo
Verified Reviews	1,419	956

What Are the Pros and Cons of Cloudbeds PMS vs Mews PMS?

After analyzing 2,375 verified reviews, Cloudbeds users most value its reservations and calendar management, ease of use and system simplicity, reporting and analytics, while Mews users highlight support onboarding and customer success, ease of use and intuitive interface, automation and workflow efficiency. Click any theme to see what reviewers say.

Cloudbeds	Mews
Pros
+ Reservations and calendar management ▾ Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work and reduces errors. Many mention drag-and-drop changes, room moves, stay extensions, and a clear occupancy overview as major daily-operational benefits.	+ Support onboarding and customer success ▾ Support quality and onboarding are major differentiators in the reviews: many customers praise responsive account managers, helpful onboarding, and strong training resources. The negative side is just as clear, with some users describing slow tickets, weak escalation paths, or support that feels too dependent on chat and articles.
+ Ease of use and system simplicity ▾ A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewers repeatedly say the interface reduces training time and lets teams focus on guests rather than wrestling with the software.	+ Ease of use and intuitive interface ▾ A dominant theme is that Mews is easy to learn, visually clear, and intuitive for reception, housekeeping, and management teams. Reviewers say the interface shortens onboarding time and makes daily navigation simpler, though a few mention the complexity grows with advanced settings.
+ Reporting and analytics ▾ Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without manual spreadsheets. At the same time, many users want faster downloads, better filtering, more customization, and more modern dashboard-style visuals.	+ Automation and workflow efficiency ▾ Users repeatedly say Mews automates routine hotel tasks such as check-in/out, billing, emails, room assignment, and operations follow-up, which saves time and reduces manual work. Many note that this efficiency lets teams focus more on guest service and run the property with fewer errors and less paperwork.
+ Channel management and OTA synchronization ▾ Cloudbeds is frequently valued for consolidating OTA distribution and updating availability/rates across channels from one system, which reduces overbooking risk and saves time. Several reviewers note that synchronization is generally strong, though some mention occasional delays or the need for clearer pending-status visibility.	+ Guest journey and self service ▾ A major strength is the way Mews supports the guest journey through online check-in, kiosk flows, pre-arrival emails, digital keys, guest messaging, and self-service. Users see this as a direct way to reduce front-desk friction, shorten queues, and improve the guest experience, though some note the flow still needs more flexibility.
Cons
− Customer support and onboarding ▾ Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The biggest complaint is the lack of fast live phone help, with some reviewers saying chat queues, ticketing, or slow follow-up make urgent hotel issues harder to resolve.	− Billing invoicing and payments ▾ Many reviews focus on Mews simplifying payments, invoices, card handling, and posting charges to guest accounts or outlets. At the same time, billing workflows are one of the most common pain points, with users citing split bills, refunds, routing, invoice corrections, and accounting reconciliation as areas that still need work.
− Billing, invoices, and payments ▾ Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. However, some mention pay-by-link or gateway setup issues, local invoice/tax requirements, and the need for smoother payment workflows.	− Multi property and group management ▾ Operators with multiple properties frequently praise Mews for centralizing operations, copying configurations, and supporting scalable portfolio management. However, group-level workflows still appear to be a weak spot, with repeated requests for better bulk actions, consolidated reporting, group bookings, and more flexible multi-property controls.
− Mobile app limitations ▾ The mobile app is a recurring pain point: reviewers say it is often too limited for creating reservations, editing bookings, or managing operations on the go. Several also mention instability, slow loading, freezes, or weak notifications, making it more of a viewing tool than a true mobile workstation.	− Housekeeping and room status ▾ Housekeeping visibility is a recurring operational win, especially live room status, departures, arrivals, and coordination between front office and housekeeping. Some users also mention task reminders and cleaner workflows, while others want more detailed controls, better syncing, or clearer housekeeping views.

Cloudbeds vs Mews: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	Cloudbeds	Mews
Small (10-24 rooms) ▾	#1 694 reviews	#3 363 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among small hotels on HotelTechReport, noted for its ability to centralize operations and prevent overbookings through reliable channel management. Reviewers appreciate the "clean and visually appealing" calendar, which simplifies reservation management and enhances daily workflows. Mews Mews is a top Property Management Systems pick among small hotels on HotelTechReport, noted for its automation of routine tasks that "reduces manual workload and minimizes mistakes." This feature allows staff to focus on guest service rather than administrative duties, which is crucial for lean teams in small properties.
Mid-Size (25-74 rooms) ▾	#4 222 reviews	#1 386 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, thanks to its integrated payment system that simplifies financial control with features like chargeback protection and consolidated reporting. Users value the platform's intuitive nature, enhancing team performance and streamlining operations, which is crucial for properties aiming for efficiency. Mews Mews is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, noted for its open API that facilitates seamless integrations with various tools, enabling users to streamline operations effectively. This capability allows staff to automate repetitive tasks like check-ins and payments, freeing them to focus more on enhancing the guest experience.
Large (75-199 rooms) ▾	#4 48 reviews	#2 80 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among large hotels on HotelTechReport, credited for its comprehensive training resources that ease the onboarding process for new staff. Hoteliers appreciate how "new employees learn quickly," allowing for swift implementation across teams. Mews Mews is a top Property Management Systems pick among large hotels on HotelTechReport for its cloud-native design that enables swift integration and continuous development, allowing teams to manage operations without lengthy setup. Hoteliers report that it significantly reduces manual tasks, leading to quicker check-ins and improved guest interactions.
X-Large (200+ rooms) ▾	#15 3 reviews	#3 49 reviews
Cloudbeds No segment summary available. Mews Mews is a top Property Management Systems pick among X Large hotels on HotelTechReport, thanks to its strong focus on integrations and automation, simplifying daily operations like check-ins and billing, which "allows us to provide a better guest experience.

By Property Type

Segment	Cloudbeds	Mews
Boutique ▾	#1 562 reviews	#2 505 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among boutique hotels on HotelTechReport because it provides a clear, organized calendar that allows hotel staff to manage reservations effectively, enabling quick checks on room availability and guest assignments. The ability to "move reservations on the calendar" enhances efficiency, making daily operations smoother. Mews Mews is a top Property Management Systems pick among boutique hotels on HotelTechReport, recognized for its automation features that significantly reduce manual tasks, enabling staff to focus on providing excellent guest service. Hoteliers note that "the system has truly revolutionized the way we manage our hotel," enhancing overall efficiency and guest satisfaction.
Luxury ▾	#4 242 reviews	#5 238 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among luxury hotels on HotelTechReport, as it simplifies management with an integrated channel manager that helps avoid overbookings by synchronizing rates and availability across platforms. Hoteliers highlight how this feature significantly reduces the effort needed for manual updates, enhancing operational efficiency. Mews Mews is a top Property Management Systems pick among Luxury hotels on HotelTechReport. Hoteliers highlight its "exceptional support" and the system’s ability to automate daily operations, allowing staff to focus more on delivering personalized guest experiences.
Branded / Chain ▾	#6 126 reviews	#2 181 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among branded hotels on HotelTechReport, noted for centralizing operations to deliver "better real-time control over inventory, pricing, and reservations across all channels." This integration helps reduce manual tasks, allowing staff to focus more on guest engagement. Mews Mews is a top Property Management Systems pick among branded hotels on HotelTechReport, praised for its ability to streamline operations through a comprehensive open API that supports numerous integrations. This flexibility allows teams to automate many tasks, freeing up time to focus on delivering a better guest experience.
Extended Stay ▾	#2 100 reviews	#1 139 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, recognized for its seamless integration across over 300 online travel agencies, which simplifies managing rates and availability. This capability has notably increased direct bookings, enabling properties to focus on guest satisfaction while maximizing revenue. Mews Mews is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, shining with its online check-in feature that allows guests to complete payment and receive digital keys through their phones, reducing front-desk friction significantly.

By Region

Segment	Cloudbeds	Mews
North America ▾	#2 468 reviews	#8 110 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels in North America on HotelTechReport, especially praised for its real-time updates across OTAs which dramatically reduces the risk of overbookings. This capability allows properties to manage online visibility and reservations efficiently, enhancing operational control. Mews Mews is a top Property Management Systems pick among mid-sized hotels in North America on HotelTechReport, thanks to its automated check-in process that frees up staff to engage more with guests. Hoteliers appreciate how this feature enhances overall guest interactions, allowing for meaningful conversations during check-in.
Europe ▾	#7 175 reviews	#1 714 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among small hotels in Europe on HotelTechReport, noted for its automated payment collection that simplifies booking management. One hotelier highlighted how it “saves time managing properties,” helping staff focus more on guests. Mews Mews is a top Property Management Systems pick among mid-sized hotels in Europe on HotelTechReport, particularly valued for its automation capabilities that simplify daily operations like check-ins, invoicing, and guest communications. Users appreciate that Mews reduces manual work, allowing staff to focus more on guest interactions.
Asia Pacific ▾	#3 340 reviews	#10 17 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among Asia Pacific hoteliers on HotelTechReport, praised for its comprehensive calendar that simplifies daily operations by consolidating reservations, guest information, and occupancy details all in one place. This visibility allows staff to efficiently manage bookings and focus more on guest service. Mews Mews is a top Property Management Systems pick among Asia Pacific hoteliers on HotelTechReport, praised for its real-time automation in payments, which allows staff to focus more on guest interactions rather than administrative tasks. Mews transforms operational efficiency with features that enhance the guest experience and streamline workflows.
Middle East ▾	#7 12 reviews	#30 8 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels in the Middle East on HotelTechReport, valued for its ability to connect with over 300 OTAs, enabling hoteliers to manage flexible pricing strategies and effectively reach diverse market segments. Mews Mews is a top Property Management Systems pick among mid-sized hotels in the Middle East on HotelTechReport, thanks to its ability to integrate with various tools, providing vital insights and simplifying daily operations. Hoteliers appreciate that it "simplifies our daily work," enabling them to better manage tasks across multiple areas.

Is Cloudbeds PMS or Mews PMS Better for Hotels?
Cloudbeds and Mews both serve as comprehensive property management systems designed to streamline hotel operations from reservations to guest experience. They help your hotel reduce manual work, improve front desk efficiency, and boost direct bookings through integrated channel management and booking engines. Where they differ is in their market presence, feature sets, and integration ecosystems.
Cloudbeds boasts more user reviews — 1,220 compared to Mews’ 812 — and almost three times as many recent reviews in the last six months, giving it stronger data confidence. Mews, however, is noted for its modern interface and extensive integrations. Which system aligns better with your hotel's operational needs and growth plans?

Cloudbeds PMS vs Mews PMS: Which Should Your Hotel Choose?

If your hotel prioritizes a unified platform that integrates PMS, channel management, and booking engine in one workflow, Cloudbeds is the stronger choice. It fits well for independents, hostels, and small groups seeking simplicity with scalability across operations. Conversely, if your hotel values a modern, cloud-native interface with a vast marketplace for integrations—especially if you run boutique or multi-property operations—Mews offers greater flexibility and customization.

For hotels focused on minimizing tech complexity and onboarding time, Cloudbeds excels. If you need advanced automation and a broad ecosystem to fine-tune guest journeys, Mews is preferable. Your hotel’s size, property type, and integration needs will decide which system fits best.

Is Cloudbeds PMS or Mews PMS Easier to Use?

Mews scores slightly higher in ease of use with a 4.69/5 rating versus Cloudbeds’ 4.62/5. Reviewers praise Mews for its modern, intuitive interface that facilitates quick staff adoption and reduces clicks, enhancing daily workflows. Cloudbeds is also noted for being easy to learn and approachable for non-technical teams, but some users mention mobile responsiveness and complex initial configuration as minor hurdles.

While both platforms offer solid onboarding experiences (Cloudbeds at 4.49/5 and Mews at 4.38/5), Cloudbeds’ onboarding is rated slightly better, suggesting faster ramp-up for your staff. However, Mews’ superior ease of use rating and modern design give it the edge for intuitive daily operation.

Edge: Mews PMS.

Which Has Better Features: Cloudbeds PMS or Mews PMS?

Cloudbeds offers a broader feature set with 9 unique features compared to Mews’ 4. Cloudbeds includes PMS connectivity, an analytics dashboard, inventory management, 2-way real-time integrations, unlimited channels at no extra cost, centralized user and role management, channel self-mapping, and a spa & wellness module. These features enhance operational control and revenue management.

Mews provides unique offerings such as multi-currency support, guest CRM, and guest profiles, which improve guest relationship management and financial flexibility. Both share 55 core features, but Cloudbeds’ additional functionality around channel management and analytics makes it the better option if you need deeper operational tools.

Edge: Cloudbeds PMS.

Which Has Better Customer Support: Cloudbeds PMS or Mews PMS?

Cloudbeds leads in customer support with a 4.43/5 rating, surpassing Mews’ 4.26/5. Users of Cloudbeds frequently highlight responsive, knowledgeable support teams and effective onboarding assistance. One review states, “The customer support is excellent, timely and relevant,” while another praises Cloudbeds for “easy and transparent billing process to help with payment.”

Mews users commend supportive onboarding and account managers but note occasional slow ticket resolution and reliance on chat-based support. Negative reviews for Cloudbeds mention some slow responses, but the overall consensus favors Cloudbeds for more consistent, attentive service.

Edge: Cloudbeds PMS.

Which Has More Integrations: Cloudbeds PMS or Mews PMS?

Mews boasts a significantly larger integration ecosystem with 352 verified partners compared to Cloudbeds’ 205. Both platforms share 133 common integrations, including key partners like FLEXIPASS Keyless, HiJiffy, and RoomChecking. Unique Cloudbeds integrations include AdsHotel, Trevo, and Sirvoy, while Mews offers exclusive integrations such as Criton, Sage, and Profitroom.

If your hotel relies on connecting with a wide variety of third-party tools, Mews’ larger partner network provides more options and flexibility for customizing your tech stack.

Edge: Mews PMS.

Which Do Hoteliers Rate Higher: Cloudbeds PMS or Mews PMS?

Overall ratings are close: Cloudbeds has 4.63/5 across 1,220 reviews, while Mews holds 4.62/5 from 812 reviews. Cloudbeds’ larger and more recent review base (149 in last 6 months vs. 54 for Mews) provides stronger evidence of consistent satisfaction.

By property type, Cloudbeds is favored by hostels (16% of users) and boutique hotels (17%), while Mews has a higher share of boutique (21%) and luxury hotels (7%). Independent hotels rate Mews slightly higher (4.91/5) than Cloudbeds (4.58/5), but Cloudbeds dominates overall due to volume and recency of reviews.

Edge: Cloudbeds PMS.

How Much Do Cloudbeds PMS and Mews PMS Cost?

Cloudbeds charges a base price of $600.00, with no freemium, monthly flat, or per-room fees, and no implementation fees. Mews starts higher at $900.00 base price with similar absence of freemium or extra fees. Neither offers trial periods.

Cloudbeds presents a more affordable entry point, which can be significant for small to medium hotels seeking cost-effective solutions without hidden charges.

What Type of Hotel Should Use Cloudbeds PMS?

Hotels that want an all-in-one PMS, channel manager, and booking engine in one platform
Teams aiming to reduce manual workloads and overbookings with automation
Properties needing unlimited channel connections without extra cost
Hotels prioritizing operational analytics and real-time 2-way integrations
Groups seeking centralized user and role management across multiple sites

Not ideal if:

Your hotel requires extensive multi-currency or advanced guest CRM features
You prioritize a highly modern UI above operational depth
You need the largest possible integration marketplace

What Type of Hotel Should Use Mews PMS?

Hotels that value a modern, intuitive interface with easy staff adoption
Properties wanting extensive third-party integrations via a large marketplace
Teams seeking strong guest relationship tools, including guest CRM and profiles
Boutique or luxury hotels focusing on guest experience personalization
Hotels requiring multi-currency support for international guests

Not ideal if:

Your hotel depends heavily on integrated analytics dashboards and inventory management
You want unlimited channel connections without additional fees
Your budget is constrained and you need a lower base pricing

Cloudbeds PMS vs Mews PMS: The Bottom Line for Hotels

The core difference between Cloudbeds and Mews is that Cloudbeds offers a more unified operational platform with stronger analytics, channel management, and a larger volume of reviews supporting its reliability. Mews shines with a modern, user-friendly interface and a broader integration ecosystem tailored for guest experience enhancement.

Choose Cloudbeds if you want an integrated PMS with unlimited channel connections, superior customer support, and proven scalability for independent hotels and hostels. Its 1,220 reviews with 149 recent ones confirm consistent satisfaction and operational effectiveness.

Choose Mews if your hotel prioritizes a sleek, intuitive user experience, extensive integrations, and advanced guest CRM functionalities. Mews’ 352 integrations and higher ease-of-use rating make it ideal for boutique and luxury hotels aiming for personalized guest journeys and tech flexibility.

How Much Do Cloudbeds PMS and Mews PMS Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	Cloudbeds	Mews
Starting Price	From $600/mo	From $900/mo

Feature Comparison: Cloudbeds PMS vs Mews PMS

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	Cloudbeds	Mews
▾ Accounting & Finance	100%	100%
Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)
Automated night audit
▾ Marketing & Ecommerce	100%	100%
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine
Transactional Emails (booking, folios, etc)
▾ Administration & Configuration	75%	75%
Centralized user & role management
Multi-lingual
Cloud based
On premise
▾ Customer Management	100%	100%
Guest Communication (SMS Messaging)
Guest profiles
Centralized Messaging
Transactional Emails (booking, folios, etc)
▾ Front Office	92%	92%
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	100%
Group functionality
Automated Space Optimization
▾ Guest Experience	100%	100%
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
ID Scanning & Registration Pre-fill
Lobby Kiosk
▾ Housekeeping	100%	100%
Housekeeping module
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	100%
Integrated Payment Terminal & Card Reader
Direct billing
Multi-currency
Payment processing
Payment Requests
▾ Reservations Management	100%	100%
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	100%	100%
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing
▾ Taxes & Compliance	100%	100%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	100%
Online 24/7 support
▾ Food & Beverage	100%	100%
EPoS
▾ Spa	100%	0%
Spa & Wellness Module

Real-World Results: Cloudbeds vs Mews by Business Goal

We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Himmapana Villas Mid-Size

+ Growth in direct bookings: the combination of a strong social media presence and an effective online booking and payment system has led to a significant increase in direct bookings.

+ Operational efficiency: the adoption of a simple yet effective hotel management system has streamlined day-to-day operations, efficiently handling over 2,000 bookings annually, including special guest requests.

+ Remote management flexibility: the use of a cloud-based platform allows for the convenient remote management of the property, enabling operations to be handled effectively both on-site and during travel.

"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."

Thomas K. Petersen

Managing Partner

Episode Tbilisi Small

+ Zero connection fee costs

+ 11.9% booking engine conversion rate (average for independent hotels is 3.3%)

+ 9% higher ADR for direct bookings compared to OTAs

"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."

Nikoloz Cherkezishvili

Co-Founder & CEO, Episode Hotels

Increase Operational Efficiency

Flor Parks Small

+ 17% increase in online reviews

+ 11% of monthly bookings from Google Free Listings

+ Fully integrated booking engine & channel manager

"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."

VM

Victor Menor

Operations Manager

Aplend Apartments Mid-Size

+ Five properties went live in the space of two weeks

+ One week from welcome call to go live date for several resorts

+ 80% faster to train new staff, cutting time from five working days to just one

"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."

Matej Matejka

Owner, Aplend Group

Improve Guest Experience

The Pad Silverthorne Small

+ 60% direct bookings in year one

+ 95% guest rating with 1000+ reviews

+ High OTA click-through rates, with lower cancellation rates

"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."

Kevin Bowen

Director of Operations

Leven Manchester Small

+ 33% of guests use online check-in

+ 9% higher ADR for guests who use online check-in

+ Up to an hour saved per day for the front desk team

"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."

Kris Doyle

General Manager, Leven Manchester

Cloudbeds vs Mews: The Bottom Line

Cloudbeds

4.6/5 from 1,419 reviews

What hoteliers love

Reservations and calendar management 75% positive

Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work a... Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work and reduces errors. Many mention drag-and-drop changes, room moves, stay extensions, and a clear occupancy overview as major daily-operational benefits.

Ease of use and system simplicity 82% positive

A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewer... A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewers repeatedly say the interface reduces training time and lets teams focus on guests rather than wrestling with the software.

Reporting and analytics 70% positive

Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without... Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without manual spreadsheets. At the same time, many users want faster downloads, better filtering, more customization, and more modern dashboard-style visuals.

Where hoteliers push back

Customer support and onboarding 49% negative

Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The big... Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The biggest complaint is the lack of fast live phone help, with some reviewers saying chat queues, ticketing, or slow follow-up make urgent hotel issues harder to resolve.

Billing, invoices, and payments 49% negative

Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. Howe... Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. However, some mention pay-by-link or gateway setup issues, local invoice/tax requirements, and the need for smoother payment workflows.

Ranks higher for

Small (10-24 rooms) #1 vs #3

X-Small (< 10 rooms) #2 vs #12

Casinos #4 vs #7

Motels #3 vs #15

Unique capabilities

PMS connectivity Analytics dashboard Inventory Management 2-way real time integrations Multi-lingual

4.6/5 ease of use 4.4/5 support 208 integrations

Visit Website

Mews

4.6/5 from 956 reviews

What hoteliers love

Support onboarding and customer success 72% positive

Support quality and onboarding are major differentiators in the reviews: many customers praise responsive account managers, helpful onboarding, and st... Support quality and onboarding are major differentiators in the reviews: many customers praise responsive account managers, helpful onboarding, and strong training resources. The negative side is just as clear, with some users describing slow tickets, weak escalation paths, or support that feels too dependent on chat and articles.

Ease of use and intuitive interface 84% positive

A dominant theme is that Mews is easy to learn, visually clear, and intuitive for reception, housekeeping, and management teams. Reviewers say the int... A dominant theme is that Mews is easy to learn, visually clear, and intuitive for reception, housekeeping, and management teams. Reviewers say the interface shortens onboarding time and makes daily navigation simpler, though a few mention the complexity grows with advanced settings.

Automation and workflow efficiency 80% positive

Users repeatedly say Mews automates routine hotel tasks such as check-in/out, billing, emails, room assignment, and operations follow-up, which saves... Users repeatedly say Mews automates routine hotel tasks such as check-in/out, billing, emails, room assignment, and operations follow-up, which saves time and reduces manual work. Many note that this efficiency lets teams focus more on guest service and run the property with fewer errors and less paperwork.

Where hoteliers push back

Billing invoicing and payments 61% negative

Many reviews focus on Mews simplifying payments, invoices, card handling, and posting charges to guest accounts or outlets. At the same time, billing... Many reviews focus on Mews simplifying payments, invoices, card handling, and posting charges to guest accounts or outlets. At the same time, billing workflows are one of the most common pain points, with users citing split bills, refunds, routing, invoice corrections, and accounting reconciliation as areas that still need work.

Reporting and analytics 64% negative

Reporting is one of the most discussed topics, with users wanting better dashboards, deeper analytics, more flexible filters, and cleaner exports for... Reporting is one of the most discussed topics, with users wanting better dashboards, deeper analytics, more flexible filters, and cleaner exports for finance and operations. Many say Mews provides useful data, but the reporting layer still feels inconsistent, hard to customize, or too dependent on exporting into Excel.

Ranks higher for

Large (75-199 rooms) #2 vs #4

Mid-Size (25-74 rooms) #1 vs #4

X-Large (200+ rooms) #3 vs #15

Branded / Chain #2 vs #6

Unique capabilities

Multi-lingual Multi-currency Guest CRM Guest profiles

4.7/5 ease of use 4.3/5 support 352 integrations

Visit Website

Frequently Asked Questions About Cloudbeds PMS vs Mews PMS

Can Cloudbeds PMS replace Mews PMS?

It depends on your requirements. Cloudbeds PMS and Mews PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 208 verified integration partners, while Mews PMS offers 352. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Cloudbeds PMS or Mews PMS offer a free plan?

Cloudbeds PMS: No. Mews PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Cloudbeds PMS and Mews PMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and Mews has 99. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →

Cloudbeds PMS vs. Mews PMS:
Which Is Right for You?

How Does Cloudbeds PMS Compare to Mews PMS?

What Are the Pros and Cons of Cloudbeds PMS vs Mews PMS?

Cloudbeds vs Mews: Rankings by Hotel Segment

Cloudbeds PMS vs Mews PMS: Which Should Your Hotel Choose?

Is Cloudbeds PMS or Mews PMS Easier to Use?

Which Has Better Features: Cloudbeds PMS or Mews PMS?

Which Has Better Customer Support: Cloudbeds PMS or Mews PMS?

Which Has More Integrations: Cloudbeds PMS or Mews PMS?

Which Do Hoteliers Rate Higher: Cloudbeds PMS or Mews PMS?

How Much Do Cloudbeds PMS and Mews PMS Cost?

What Type of Hotel Should Use Cloudbeds PMS?

What Type of Hotel Should Use Mews PMS?

Cloudbeds PMS vs Mews PMS: The Bottom Line for Hotels

How Much Do Cloudbeds PMS and Mews PMS Cost?

Feature Comparison: Cloudbeds PMS vs Mews PMS

Real-World Results: Cloudbeds vs Mews by Business Goal

Cloudbeds vs Mews: The Bottom Line

Frequently Asked Questions About Cloudbeds PMS vs Mews PMS

Can Cloudbeds PMS replace Mews PMS?

Which is better for small or independent hotels?

Do Cloudbeds PMS or Mews PMS offer a free plan?

How Does HTR Evaluate and Rank Cloudbeds PMS and Mews PMS?

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Cloudbeds PMS vs. Mews PMS: Which Is Right for You?

How Does Cloudbeds PMS Compare to Mews PMS?

What Are the Pros and Cons of Cloudbeds PMS vs Mews PMS?

Cloudbeds vs Mews: Rankings by Hotel Segment

Cloudbeds PMS vs Mews PMS: Which Should Your Hotel Choose?

Is Cloudbeds PMS or Mews PMS Easier to Use?

Which Has Better Features: Cloudbeds PMS or Mews PMS?

Which Has Better Customer Support: Cloudbeds PMS or Mews PMS?

Which Has More Integrations: Cloudbeds PMS or Mews PMS?

Which Do Hoteliers Rate Higher: Cloudbeds PMS or Mews PMS?

How Much Do Cloudbeds PMS and Mews PMS Cost?

What Type of Hotel Should Use Cloudbeds PMS?

What Type of Hotel Should Use Mews PMS?

Cloudbeds PMS vs Mews PMS: The Bottom Line for Hotels

How Much Do Cloudbeds PMS and Mews PMS Cost?

Feature Comparison: Cloudbeds PMS vs Mews PMS

Real-World Results: Cloudbeds vs Mews by Business Goal

Cloudbeds vs Mews: The Bottom Line

Frequently Asked Questions About Cloudbeds PMS vs Mews PMS

Can Cloudbeds PMS replace Mews PMS?

Which is better for small or independent hotels?

Do Cloudbeds PMS or Mews PMS offer a free plan?

How Does HTR Evaluate and Rank Cloudbeds PMS and Mews PMS?

What Other Property Management Systems Comparisons Are Hoteliers Reading?

Get Your Free AI Analyst Report

Let´s lookup your hotel information

Cloudbeds PMS vs. Mews PMS:
Which Is Right for You?