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Crave Interactive (Tablets) vs. INTELITY Smart-Room Tablets:
Which Is Right for You?
TLDR
We analyzed 256 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Crave Interactive shines when it comes to ease of use and guest experience — especially for independent properties (5.0/5) , with exclusive features like Payments and Guest Messaging.
INTELITY shines when it comes to guest experience enhancement — especially for brand properties (4.5/5) , with exclusive features like Guest Marketing.
How Does Crave Interactive (Tablets) Compare to INTELITY Smart-Room Tablets?
Side-by-side ratings based on 256 verified hotelier reviews on HTR.
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| Starting Price | From $1,200/mo | Contact sales |
| Verified Reviews | 194 | 62 |
What Are the Pros and Cons of Crave Interactive (Tablets) vs INTELITY Smart-Room Tablets?
After analyzing 256 verified reviews, Crave Interactive users most value its ease of use and guest experience, support and maintenance, efficiency in information management, while INTELITY users highlight guest experience enhancement, customer support, operational efficiency. Click any theme to see what reviewers say.
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Ease of Use and Guest Experience
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Guest Experience Enhancement
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Support and Maintenance
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Customer Support
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Efficiency in Information Management
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Operational Efficiency
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Customization and Branding
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Integrations with Other Systems
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Tablet Functionality and Design
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Customization and Flexibility
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Integration and Omnichannel Marketing
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Hardware Issues
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User Interface Improvements
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Crave Interactive vs INTELITY: Rankings by Hotel Segment
How each product ranks among In-Room Hotel Tablets vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #4 30 reviews | #6 9 reviews |
| Mid-Size (25-74 rooms) ▾ | #2 62 reviews | #5 32 reviews |
| Large (75-199 rooms) ▾ | #1 75 reviews | #3 9 reviews |
| X-Large (200+ rooms) ▾ | #1 16 reviews | #4 6 reviews |
By Property Type
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| Boutique ▾ | #2 85 reviews | #4 38 reviews |
| Luxury ▾ | #2 156 reviews | #4 38 reviews |
| Branded / Chain ▾ | #2 49 reviews | #5 12 reviews |
| Extended Stay ▾ | #4 6 reviews | #3 8 reviews |
By Region
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| North America ▾ | #2 92 reviews | #3 49 reviews |
| Europe ▾ | #3 51 reviews | #6 5 reviews |
| Asia Pacific ▾ | #2 6 reviews | #5 1 reviews |
| Middle East ▾ | #2 8 reviews | #6 1 reviews |
The Decision
Choosing between Crave Interactive and INTELITY for your hotel’s in-room tablets depends largely on your operational priorities and guest experience goals. Both solutions aim to elevate guest engagement and streamline hotel services, but they diverge significantly in terms of scale, features, and vendor support. Crave’s more extensive review base and recent feedback make it a more reliable indicator of current performance, but INTELITY's broader integration network and features appeal to hotels seeking advanced customization and system connectivity. Which product aligns best with your specific hotel needs?
Is Crave Interactive or INTELITY Better for Hotels?
Crave Interactive stands out with its high review count—147 reviews and a score of 4.6/5—making it a trusted choice backed by recent positive feedback. In contrast, INTELITY has only 43 reviews and a slightly lower overall rating of 4.5/5, with no recent reviews in the last six months, which diminishes confidence in its current performance. Both products address in-room guest engagement, but Crave’s recent reviews highlight its ease of use, responsiveness, and intuitive interface. Are you prioritizing a proven track record or more system flexibility?
Crave’s strength lies in delivering a sleek, fast, and user-friendly experience, appreciated by hotels for its intuitive UX design and rich feature set—27 unique features. INTELITY, while also rated highly, emphasizes extensive system integrations (56 verified partners) and a broad array of entertainment and control features, though some users report hardware and UI limitations. If your primary need is a well-reviewed, simple yet powerful platform, Crave excels. For hotels desiring extensive system connectivity, INTELITY offers a wider integration ecosystem. Which aspect do you value more: proven ease of use or system flexibility?
Is Crave Interactive or INTELITY Easier to Use?
Crave scores 4.5/5 for ease of use, with reviews praising its intuitive navigation and quick setup, making staff adoption straightforward. INTELITY slightly edges out with a 4.65/5 rating, supported by reviews emphasizing its user-friendly interface and smooth operation, despite some mention of hardware issues. Crave’s onboarding process is rated 4.37/5, while INTELITY’s is 4.4/5, both demonstrating solid initial experiences. Considering the recent reviews—Crave’s more abundant and current—it indicates a more stable, user-friendly platform. Edge: Crave.
Which Has Better Features: Crave Interactive or INTELITY?
Crave offers 27 features exclusive to its platform, including hotel directories, multi-language support, payments, room service ordering, guest messaging, digital menus, QR codes, contactless ordering, and video concierge. INTELITY, with 11 exclusive features, provides essentials like in-room dining, guest messaging, and PMS integration but lacks some of Crave’s advanced upselling and contactless capabilities. Both share 28 features, but Crave’s broader feature set provides more options for customization and guest engagement. Edge: Crave.
Which Has Better Customer Support: Crave Interactive or INTELITY?
Crave’s support ratings are slightly higher at 4.6/5, with reviews highlighting its responsiveness and proactive support team, ensuring quicker issue resolution. INTELITY’s customer support scores 4.59/5, with reviews noting effective support but some mentions of hardware issues and the need for more proactive alerts. Recent reviews favor Crave’s quick updates and attentive service, reinforcing its reputation for reliability. Edge: Crave.
Which Has More Integrations: Crave Interactive or INTELITY?
INTELITY’s platform connects to 56 verified partners, nearly quadrupling Crave’s 17 verified integrations. Shared partners include major systems like Oracle Hospitality, Amadeus, and Book4Time, but INTELITY’s extensive partner network offers more options for deep system integration, especially with PMS, POS, and room control systems. Crave’s more limited integrations may restrict some automation but are sufficient for hotels with simpler operational needs. Edge: INTELITY.
Which Do Hoteliers Rate Higher: Crave Interactive or INTELITY?
Crave is rated higher overall, with a 4.6/5 score based on recent reviews, particularly favored by independent and boutique hotels. INTELITY’s reviews, although positive, are less recent and show slightly lower ratings, especially among larger, branded hotels. Crave’s review recency and volume support a more current and reliable assessment. For property types relying on proven satisfaction, Crave leads. Edge: Crave.
How Much Do Crave Interactive and INTELITY Cost?
Crave’s pricing model is transparent, with a base fee of $1,200 and no additional monthly or implementation fees, making it predictable for your budget. INTELITY doesn’t publicly disclose its pricing, often relying on customized quotes based on hotel size and features, which can make budgeting more complex. If you prefer clarity and straightforward costs, Crave offers a clear value proposition.
What Type of Hotel Should Use Crave Interactive?
- Hotels aiming to modernize guest interactions with intuitive, fast tablets
- Properties focused on upselling services like room service, local recommendations, and digital menus
- Hotels that value ease of updates and reliable support
- Boutique, resort, or independent hotels wanting a high-rated platform with extensive features
- Hotels looking for multi-lingual support and contactless ordering
- Not ideal if you require extensive PMS integrations or complex customization options
What Type of Hotel Should Use INTELITY?
- Hotels seeking deep integrations with PMS, POS, and other operational software
- Luxury hotels that want personalized content, entertainment options, and branding flexibility
- Properties aiming for a comprehensive guest engagement system with entertainment (Netflix, Hulu, YouTube)
- Hotels prioritizing automation of requests, digital marketing, and sustainability initiatives
- Boutique and independent hotels focused on high guest satisfaction and operational efficiency
- Not ideal if your hotel prefers a straightforward setup without the need for extensive system integrations or hardware customization
The Bottom Line for Hotels
Crave Interactive excels as a well-reviewed, easy-to-use platform with a broad feature set that appeals to a wide range of hotel types. Its recent reviews confirm consistent performance, high guest satisfaction, and reliable support—making it a safe choice for properties prioritizing straightforward guest engagement and operational efficiency.
INTELITY offers a more extensive integration network and entertainment features, ideal for luxury or tech-forward hotels seeking deep customization and system connectivity. However, its limited recent reviews and some hardware concerns suggest it may be better suited for properties with complex integration needs willing to invest in ongoing support.
If your hotel values proven performance and ease of use, Crave is the clear leader. For hotels needing maximum system flexibility and a broad ecosystem of integrations, INTELITY remains a strong contender—though it carries more risk regarding hardware and UI limitations. Your choice should hinge on your operational complexity and guest experience ambitions.
How Much Do Crave Interactive (Tablets) and INTELITY Smart-Room Tablets Cost?
In-Room Hotel Tablets pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $1,200/mo | — |
Which Features Does Crave Interactive (Tablets) Have That INTELITY Smart-Room Tablets Doesn't (and Vice Versa)?
According to HTR's product database, Crave Interactive (Tablets) and INTELITY Smart-Room Tablets share 28 features. Here are the key differences — features one has that the other lacks.
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| Automatic Translations (Multi-Lingual) | ||
| Device Streaming | ||
| Guest Messaging | ||
| Hotel Directory | ||
| Hulu | ||
| Netflix | ||
| Pandora | ||
| Payments | ||
| Request Management | ||
| Room Service Ordering | ||
| Welcome page | ||
| YouTube |
Showing top differences. 26 more features differ between these products.
Real-World Results: Crave Interactive vs INTELITY by Business Goal
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"We are committed to providing exceptional services to our guests which includes offering an enhanced digital experience through INTELITY."
"Crave Tablets have transformed the way we operate at Nobu Hotel Los Cabos, significantly improving both our efficiency and the guest experience. With faster response times and pers..."
No published case study for this goal yet.
Crave Interactive vs INTELITY: The Bottom Line
What hoteliers love
Guests find the Crave tablets easy to navigate, improving the overall guest experience with streamlined access to hotel services and info. The intuiti... Guests find the Crave tablets easy to navigate, improving the overall guest experience with streamlined access to hotel services and info. The intuitive design makes interactions seamless, leading to positive guest feedback and increased satisfaction.
Crave’s support team is highly praised for their responsiveness and efficiency, providing diligent assistance throughout setup and continuous operatio... Crave’s support team is highly praised for their responsiveness and efficiency, providing diligent assistance throughout setup and continuous operation. This has ensured a smooth experience for hotel staff and guests.
The tablets centralize information efficiently, giving guests comprehensive access to hotel resources. Though they streamline communication and reduce... The tablets centralize information efficiently, giving guests comprehensive access to hotel resources. Though they streamline communication and reduce resource waste, the backend system is seen as needing improvements for enhanced self-update capability.
Where hoteliers push back
Users appreciate the modern design and reliable functionality; however, the lack of sleep mode and occasional random activation at night have been not... Users appreciate the modern design and reliable functionality; however, the lack of sleep mode and occasional random activation at night have been noted as drawbacks, affecting guest comfort.
The desire for advanced integration, like connecting with other devices or channels for marketing purposes, is a notable theme. Suggestions for improv... The desire for advanced integration, like connecting with other devices or channels for marketing purposes, is a notable theme. Suggestions for improvement include linking tablets with TVs and allowing for personalized guest messaging strategies.
Ranks higher for
Unique capabilities
What hoteliers love
Intelity's tablets enhance the guest experience by offering easy access to hotel services, personalized in-room controls, and the ability to communica... Intelity's tablets enhance the guest experience by offering easy access to hotel services, personalized in-room controls, and the ability to communicate directly with hotel staff. Guests appreciate the convenience and modern touch, helping hotels maintain high satisfaction levels.
Intelity's customer support is frequently praised for its responsiveness and effectiveness in resolving issues quickly. However, some users mentioned... Intelity's customer support is frequently praised for its responsiveness and effectiveness in resolving issues quickly. However, some users mentioned needing more real-time alert systems to proactively identify and address tablet malfunctions.
The platform improves operational efficiency by reducing the need for physical documentation through digital solutions. Tasks like room service orders... The platform improves operational efficiency by reducing the need for physical documentation through digital solutions. Tasks like room service orders, maintenance requests, and housekeeping are streamlined, freeing up staff to focus on more pressing tasks.
Where hoteliers push back
Some users appreciate the customization options that allow for personalized guest experiences. However, certain aspects of the UI and specific feature... Some users appreciate the customization options that allow for personalized guest experiences. However, certain aspects of the UI and specific features like menu overlays and custom integrations remain rigid and could benefit from further flexibility.
Several hoteliers mentioned issues with the physical tablets, including battery problems, tablets going offline, and hardware parts breaking. These is... Several hoteliers mentioned issues with the physical tablets, including battery problems, tablets going offline, and hardware parts breaking. These issues can impact the overall user experience but are often mitigated by Intelity's responsive support.
Unique capabilities
Frequently Asked Questions About Crave Interactive (Tablets) vs INTELITY Smart-Room Tablets
Can Crave Interactive (Tablets) replace INTELITY Smart-Room Tablets?
It depends on your requirements. Crave Interactive (Tablets) and INTELITY Smart-Room Tablets share many core In-Room Hotel Tablets features, but each has unique capabilities. Crave Interactive (Tablets) offers 17 verified integration partners, while INTELITY Smart-Room Tablets offers 56. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. INTELITY Smart-Room Tablets leads in ease of use at 4.7/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Crave Interactive (Tablets) or INTELITY Smart-Room Tablets offer a free plan?
Crave Interactive (Tablets): No. INTELITY Smart-Room Tablets: No. Neither product currently offers a free tier. Most In-Room Hotel Tablets vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Crave Interactive (Tablets) and INTELITY Smart-Room Tablets?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Crave Interactive has an HT Score of 93 and INTELITY has 35. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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