Compare Reputation Manager (by Customer Alliance) vs Akia

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Akia

Akia

117 reviews

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Compare Reputation Manager (by Customer Alliance) vs Akia

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Akia . Find out which Reputation Management is right for you based on realtime data from 170 verified hotelier reviews across 15 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 54)

4.7
53 reviews
View profile
Akia

Akia

Ranked 9 (out of 74)

4.9
117 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

84 HTScore Icon

Akia

32 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

Akia

117 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

Akia

98%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Akia

4.9
ROI

Reputation Manager (by Customer Alliance)

4.4

Akia

4.8
Implementation

Reputation Manager (by Customer Alliance)

4.8

Akia

4.7
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Akia

4.9

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Akia

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Akia

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Akia
vs.

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Akia

Boutiques - 23%
Resorts - 13%
Vacation Rentals & Villas - 12%
Featured clients
-

Akia

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Akia Average Akia

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Akia

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Akia
vs.

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Akia

Akia makes it very easy to communicate with guests and collect feedback. A few clicks and done. Great software and highly recommend.

Owner
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Akia

So easy!

Sales & Events Manager
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Akia

Seamless Guest Servicing and Messaging

Property manager
References
-

Akia

Sandra Miller
Director of Sales and Marketing Glen Ivy Hot Springs

Benjamin Gray
General Manager The Bellmoor Inn and Spa

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Akia

Property Management Systems (21) Hotel Management Software (9) Booking Engine (5)