Compare Reputation Manager (by Customer Alliance) vs FranklyView vs AI Review Assistant (by MARA Solutions)

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
FranklyView

FranklyView

0 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

193 reviews

Compare Reputation Manager (by Customer Alliance) vs FranklyView vs AI Review Assistant (by MARA Solutions)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs FranklyView vs AI Review Assistant (by MARA Solutions). Find out which Reputation Management is right for you based on realtime data from 246 verified hotelier reviews across 37 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 50)

4.7
53 reviews
View profile
FranklyView

FranklyView

Ranked 51 (out of 50)

N/A
0 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 50)

4.8
193 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

85 HTScore Icon

FranklyView

unranked HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

FranklyView

0 verified reviews

AI Review Assistant (by MARA Solutions)

193 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

FranklyView

0%

AI Review Assistant (by MARA Solutions)

96%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

FranklyView

0

AI Review Assistant (by MARA Solutions)

4.9
ROI

Reputation Manager (by Customer Alliance)

4.4

FranklyView

0

AI Review Assistant (by MARA Solutions)

4.6
Implementation

Reputation Manager (by Customer Alliance)

4.8

FranklyView

Not enough data available

AI Review Assistant (by MARA Solutions)

4.8
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

FranklyView

0

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

FranklyView

AI Review Assistant (by MARA Solutions)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

FranklyView

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
FranklyView
vs.
MARA Solutions

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

FranklyView

Resorts - 0%
Motels - 0%
Hostels - 0%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%
Featured clients

Reputation Manager (by Customer Alliance)

-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

FranklyView has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

MARA Solutions Average MARA Solutions

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

FranklyView

Pricing Available By Request
FranklyView has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

AI Review Assistant (by MARA Solutions)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Customer Alliance
vs.
FranklyView
vs.
MARA Solutions

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

FranklyView

FranklyView doesn’t have any clients that have vouched for the product

AI Review Assistant (by MARA Solutions)

Super easy to get a response from guest feedback

Front Office Manager from Munich (Germany)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

FranklyView

FranklyView doesn’t have any clients that have vouched for the product

AI Review Assistant (by MARA Solutions)

Mara is always very helpfull and supports us everytime when needed!

Front Office Agent from Hamburg (Germany)
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

FranklyView

FranklyView doesn’t have any clients that have vouched for the product

AI Review Assistant (by MARA Solutions)

Mara is always very helpfull and supports us everytime when needed!

Front Office Agent from Hamburg (Germany)
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

FranklyView

Property Management Systems (4) Booking Engine (2) Event Management Software (2)

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Surveys & Feedback (2) Reputation Management (2)
Recent Company Updates
-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any recent company updates

Recent Articles

FranklyView

FranklyView doesn’t have any recent articles