Compare Guest Feedback (by Customer Alliance) vs BCV (A RateGain company)

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Compare Guest Feedback (by Customer Alliance) vs BCV (A RateGain company)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs BCV (A RateGain company) . Find out which Guest Survey Software is right for you based on realtime data from 94 verified hotelier reviews across 22 countries.

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

88

BCV (A RateGain company)

100

Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

BCV (A RateGain company)

29 verified reviews

Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

BCV (A RateGain company)

96%

Ease of Use

Guest Feedback (by Customer Alliance)

4.7

BCV (A RateGain company)

4.8

ROI

Guest Feedback (by Customer Alliance)

4.4

BCV (A RateGain company)

4.6

Implementation

Guest Feedback (by Customer Alliance)

4.6

BCV (A RateGain company)

4.8

Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

BCV (A RateGain company)

4.8

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

BCV (A RateGain company)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Notifications

Social review tracking

Service Recovery/Escalation

Guest Feedback Management

Marketing dashboard

Monitor results and manage campaigns

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Facebook Integration

Twitter Integration

Instagram Integration

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

BCV (A RateGain company)

Other

Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Marketing dashboard

Monitor results and manage campaigns
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Facebook Integration
Twitter Integration
Instagram Integration

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance

Customer Alliance

vs.

BCV, A RateGain Company

BCV, A RateGain Company

vs.

Take recommendations quiz

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 12%

Boutiques - 12%

BCV (A RateGain company)

Resorts - 28%

Branded Hotels - 28%

Boutiques - 17%

Featured clients

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Pricing Available By Request

BCV, A RateGain Company has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Guest Feedback (by Customer Alliance)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

BCV (A RateGain company)

Pricing Available By Request

BCV, A RateGain Company has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Custom Price Quote

Customer Alliance

Customer Alliance

vs.

BCV, A RateGain Company

BCV, A RateGain Company

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

BCV (A RateGain company)

Attentive and Results Driven Extension of the Team

marketing & eCommerce

Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

BCV (A RateGain company)

The one stop solution for complete Revenue Optimization

Revenue Manager

Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

BCV (A RateGain company)

Attentive and Results Driven Extension of the Team

marketing & eCommerce

References

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General Info

Screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (23) Booking Engine (9) Channel Managers (7)

View all integrations (46)

BCV (A RateGain company)

Hotel Metasearch Management Software (2) Booking Engine (1) Business Intelligence (1)

View all integrations (1)

Recent Company Updates

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Recent Articles

Guest Feedback (by Customer Alliance)

The Definitive Guide to ITB Berlin 2019: 5 Key Trends That Every Hotelier Must Know

Customer Alliance Now Available on Oracle Cloud Marketplace

BCV (A RateGain company)

BCV, A RateGain Company doesn’t have any recent articles

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