Customer Alliance: Which is a Better Fit?

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Ease of Use

Guest Feedback (by Customer Alliance)

4.7

ROI

Guest Feedback (by Customer Alliance)

4.4

Implementation

Guest Feedback (by Customer Alliance)

4.6

Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 12%

Boutiques - 12%

Featured clients

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

References

General Info

Guest Feedback (by Customer Alliance)

The Definitive Guide to ITB Berlin 2019: 5 Key Trends That Every Hotelier Must Know

2 years ago

Customer Alliance Now Available on Oracle Cloud Marketplace

11 months ago