Compare Customer Experience Hub (Customer Alliance)

Customer Alliance

Customer Experience Hub (Customer Alliance)

12 reviews
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Compare Customer Experience Hub (Customer Alliance)

Guest Surveys & Feedback vendor comparison between Customer Experience Hub (Customer Alliance) . Find out which Guest Surveys & Feedback is right for you based on realtime data from 12 verified hotelier reviews across 6 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 27)

4.6
12 reviews
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Ratings Summary

HT Score

Customer Experience Hub (Customer Alliance)

74
Popularity

Customer Experience Hub (Customer Alliance)

12 verified reviews
Likelihood to Recommend

Customer Experience Hub (Customer Alliance)

91%
Ease of Use

Customer Experience Hub (Customer Alliance)

4.6
ROI

Customer Experience Hub (Customer Alliance)

4.4
Implementation

Customer Experience Hub (Customer Alliance)

4.4
Customer Support

Customer Experience Hub (Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

Customer Experience Hub (Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Customer Experience Hub (Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Customers

Top 3 Segments

Customer Experience Hub (Customer Alliance)

Boutiques - 25%
Luxury Hotels - 17%
Resorts - 8%
Featured clients
-

Fit Score for Your Property

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Pricing

Free trial
Upfront cost
Monthly Subscription
-
Yes ( Less than $500/month )

Customer Experience Hub (Customer Alliance)

Free trial
Upfront cost -
Monthly Subscription Yes ( Less than $500/month )

What Customers Are Saying

Most Recent Review

Customer Experience Hub (Customer Alliance)

Through the guest feedback we learn quickly & efficiently how to advance our own business.

Marketing
Most Positive Review

Customer Experience Hub (Customer Alliance)

Does what it's supposed to

Inhaber
Most Critical

Customer Experience Hub (Customer Alliance)

Does what it's supposed to

Inhaber
References
-

General Info

Screenshots
Integrations

Customer Experience Hub (Customer Alliance)

Property Management Systems (4) In-Room Hotel Tablets (1) Reputation Management (1)
View all integrations (7)
Recent Company Updates
-
Recent Articles

Customer Experience Hub (Customer Alliance)

Customer Alliance doesn’t have any recent articles