Compare Guest Feedback (by Customer Alliance) vs Feedier vs Loop CXM (by Benbria)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Feedier

Feedier

0 reviews
Benbria

Loop CXM (by Benbria)

1 reviews

Compare Guest Feedback (by Customer Alliance) vs Feedier vs Loop CXM (by Benbria)

Guest Surveys & Feedback vendor comparison between Guest Feedback (by Customer Alliance) vs Feedier vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 66 verified hotelier reviews across 14 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Feedier

Feedier

Ranked 26 (out of 25)

N/A
0 reviews
View profile
Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Feedier

unranked HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Feedier

0 verified reviews

Loop CXM (by Benbria)

1 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Feedier

0%

Loop CXM (by Benbria)

90%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Feedier

0

Loop CXM (by Benbria)

4
ROI

Guest Feedback (by Customer Alliance)

4.4

Feedier

0

Loop CXM (by Benbria)

4
Implementation

Guest Feedback (by Customer Alliance)

4.6

Feedier

Not enough data available

Loop CXM (by Benbria)

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Feedier

0

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Feedier

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Feedier

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Feedier
vs.
Benbria

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Feedier

Resorts - 0%
Motels - 0%
Hostels - 0%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

-
-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Feedier

Pricing Available By Request
Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Feedier
vs.
Benbria
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Feedier

Feedier doesn’t have any clients that have vouched for the product

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Feedier

Feedier doesn’t have any clients that have vouched for the product

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Feedier

Feedier doesn’t have any clients that have vouched for the product

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
References

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available
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-

General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Feedier

Feedier doesn't have any integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)
View all integrations (10)
Recent Articles

Feedier

Feedier doesn’t have any recent articles