Compare Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria)

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Compare Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Loop CXM (by Benbria) . Find out which Guest Survey Software is right for you based on realtime data from 66 verified hotelier reviews across 14 countries.

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

86

Loop CXM (by Benbria)

unranked

Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Loop CXM (by Benbria)

1 verified reviews

Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Loop CXM (by Benbria)

90%

Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Loop CXM (by Benbria)

4

ROI

Guest Feedback (by Customer Alliance)

4.4

Loop CXM (by Benbria)

4

Implementation

Guest Feedback (by Customer Alliance)

4.6

Loop CXM (by Benbria)

Not enough data available

Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Loop CXM (by Benbria)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance

Customer Alliance

vs.

Benbria

vs.

Take recommendations quiz

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 12%

Boutiques - 12%

Loop CXM (by Benbria)

Resorts - 100%

Motels - 0%

Hostels - 0%

Featured clients

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-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Guest Feedback (by Customer Alliance)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loop CXM (by Benbria)

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Custom Price Quote

Customer Alliance

Customer Alliance

vs.

Benbria

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

References

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General Info

Screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (23) Booking Engine (9) Channel Managers (7)

View all integrations (46)

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

View all integrations (10)

Recent Company Updates

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Recent Articles

Guest Feedback (by Customer Alliance)

The Definitive Guide to ITB Berlin 2019: 5 Key Trends That Every Hotelier Must Know

Customer Alliance Now Available on Oracle Cloud Marketplace

Loop CXM (by Benbria)

Using Contactless Channels To Enter a New Era of Running a Hotel

4 Hotel Tech Tools for the Post-Pandemic Travel Surge

3 years ago

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