Compare Guest Feedback (by Customer Alliance) vs Fetch | Digital Guest & Team Engagement Hub vs GuestRevu (Surveys)

Customer Alliance

Guest Feedback (by Customer Alliance)

93 reviews
fetch

Fetch | Digital Guest & Team Engagement Hub

0 reviews
GuestRevu

GuestRevu (Surveys)

565 reviews

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Compare Guest Feedback (by Customer Alliance) vs Fetch | Digital Guest & Team Engagement Hub vs GuestRevu (Surveys)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Fetch | Digital Guest & Team Engagement Hub vs GuestRevu (Surveys). Find out which Guest Survey Software is right for you based on realtime data from 658 verified hotelier reviews across 79 countries.

Customer Alliance

Customer Alliance

Ranked 2 (out of 25)

4.6
93 reviews
View profile
fetch

fetch

Ranked 18 (out of 25)

N/A
0 reviews
View profile
GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
565 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Fetch | Digital Guest & Team Engagement Hub

unranked HTScore Icon

GuestRevu (Surveys)

100 HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

93 verified reviews

Fetch | Digital Guest & Team Engagement Hub

0 verified reviews

GuestRevu (Surveys)

565 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

92%

Fetch | Digital Guest & Team Engagement Hub

0%

GuestRevu (Surveys)

95%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Fetch | Digital Guest & Team Engagement Hub

0

GuestRevu (Surveys)

4.7
ROI

Guest Feedback (by Customer Alliance)

4.3

Fetch | Digital Guest & Team Engagement Hub

0

GuestRevu (Surveys)

4.6
Implementation

Guest Feedback (by Customer Alliance)

4.6

Fetch | Digital Guest & Team Engagement Hub

Not enough data available

GuestRevu (Surveys)

4.7
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Fetch | Digital Guest & Team Engagement Hub

0

Verified Customer Support

GuestRevu (Surveys)

4.8

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Fetch | Digital Guest & Team Engagement Hub

GuestRevu (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Fetch | Digital Guest & Team Engagement Hub

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
fetch
vs.
GuestRevu

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 13%
Resorts - 11%
City Center Hotels - 10%

Fetch | Digital Guest & Team Engagement Hub

Resorts - 0%
Motels - 0%
Hostels - 0%

GuestRevu (Surveys)

Resorts - 15%
Boutiques - 15%
Luxury Hotels - 9%
Featured clients
-
-

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

fetch has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Fetch | Digital Guest & Team Engagement Hub

Pricing Available By Request
fetch has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestRevu (Surveys)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
fetch
vs.
GuestRevu
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Makes life easier

Resort und Sales Manager from Innsbruck (Austria)

Fetch | Digital Guest & Team Engagement Hub

fetch doesn’t have any clients that have vouched for the product

GuestRevu (Surveys)

Easy manage

Director of Rooms from Hong Kong (China)
Most Positive Review

Guest Feedback (by Customer Alliance)

Comfy management, just few clicks away

Front Office Concierge from Naples (Italy)

Fetch | Digital Guest & Team Engagement Hub

fetch doesn’t have any clients that have vouched for the product

GuestRevu (Surveys)

Timeous and relevant feedback from Guests

Owner
Most Critical

Guest Feedback (by Customer Alliance)

Comfy management, just few clicks away

Front Office Concierge from Naples (Italy)

Fetch | Digital Guest & Team Engagement Hub

fetch doesn’t have any clients that have vouched for the product

GuestRevu (Surveys)

Ease of use and detailed

General Manager from Etosha National Park (Namibia)
References
-
-

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

General Info

Screenshots

fetch doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (25) Booking Engine (9) Hotel Management Software (9)
View all integrations (54)

Fetch | Digital Guest & Team Engagement Hub

Property Management Systems (2) Hotel CRM & Email Marketing (1) Loyalty Programs for Independents (1)
View all integrations (3)

GuestRevu (Surveys)

Property Management Systems (22) Hotel Management Software (11) Booking Engine (8)
View all integrations (39)
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Backed by 60,000+ verified hotel software reviews
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