2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards
Learn more
Learn more
Compare Guest Feedback (by Customer Alliance) vs GuestRevu (Surveys) vs Service Metrics Group
Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs GuestRevu (Surveys) vs Service Metrics Group. Find out which Guest Survey Software is right for you based on realtime data from 501 verified hotelier reviews across 66 countries.
Customer Alliance
Ranked 3 (out of 25)
GuestRevu
Ranked 1 (out of 25)
2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards.
Learn more
Learn more
Service Metrics Group
Ranked 11 (out of 25)
Ratings Summary
Guest Feedback (by Customer Alliance)
87
GuestRevu (Surveys)
100
Service Metrics Group
unranked
Guest Feedback (by Customer Alliance)
65 verified reviewsGuestRevu (Surveys)
434 verified reviewsService Metrics Group
2 verified reviewsGuest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Service Metrics Group
Guest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Service Metrics Group
Guest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Service Metrics Group
Guest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Service Metrics Group
Not enough data available
Guest Feedback (by Customer Alliance)
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
Service Metrics Group
Verified Customer Support
Guest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Service Metrics Group
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Featured clients
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GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
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Fit Score for Your Property
Pricing
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)GuestRevu (Surveys)
Excellent guest review platform
Group Marketing ManagerService Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Positive Review
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)GuestRevu (Surveys)
Be up to date, full automatic
MDService Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Critical
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)GuestRevu (Surveys)
Excellent company to work with.
General ManagerService Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)References
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GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
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General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
Service Metrics Group
Service Metrics Group doesn't have any integrations
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles