Compare Guest Feedback (by Customer Alliance) vs Hootsuite

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Hootsuite

Hootsuite

3 reviews
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Compare Guest Feedback (by Customer Alliance) vs Hootsuite

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Hootsuite . Find out which Guest Survey Software is right for you based on realtime data from 68 verified hotelier reviews across 14 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Hootsuite

Hootsuite

Ranked 5 (out of 21)

3.4
3 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Hootsuite

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Hootsuite

3 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Hootsuite

67%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Hootsuite

4.7
ROI

Guest Feedback (by Customer Alliance)

4.4

Hootsuite

4
Implementation

Guest Feedback (by Customer Alliance)

4.6

Hootsuite

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Hootsuite

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Hootsuite

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Hootsuite

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Hootsuite
vs.

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Hootsuite

Other - 100%
Resorts - 0%
Motels - 0%
Featured clients
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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Hootsuite has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hootsuite

Pricing Available By Request
Hootsuite has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Hootsuite
vs.
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Hootsuite

It's easy to manage several social media platforms on one page as well as get detailed analytics on your performance and your competitors.

Marketing & Social Media Manager from Auburn (United States)
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Hootsuite

It's easy to manage several social media platforms on one page as well as get detailed analytics on your performance and your competitors.

Marketing & Social Media Manager from Auburn (United States)
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Hootsuite

Helpful, but could do without

Social Media and Marketing Manager from Seattle (United States)
References
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General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Hootsuite

Hootsuite doesn't have any integrations

Recent Company Updates
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Recent Articles

Hootsuite

Hootsuite doesn’t have any recent articles