Compare Guest Feedback (by Customer Alliance) vs Hotel Speaker vs Nivula Reputation

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Hotel Speaker

Hotel Speaker

27 reviews
NIVULA SA

Nivula Reputation

7 reviews

Compare Guest Feedback (by Customer Alliance) vs Hotel Speaker vs Nivula Reputation

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Hotel Speaker vs Nivula Reputation. Find out which Guest Survey Software is right for you based on realtime data from 99 verified hotelier reviews across 23 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Hotel Speaker

Hotel Speaker

Ranked 6 (out of 55)

4.8
27 reviews
View profile
NIVULA SA

NIVULA SA

Ranked 14 (out of 55)

5.0
7 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Hotel Speaker

80 HTScore Icon

Nivula Reputation

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Hotel Speaker

27 verified reviews

Nivula Reputation

7 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Hotel Speaker

95%

Nivula Reputation

99%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Hotel Speaker

4.9

Nivula Reputation

5
ROI

Guest Feedback (by Customer Alliance)

4.4

Hotel Speaker

4.7

Nivula Reputation

5
Implementation

Guest Feedback (by Customer Alliance)

4.6

Hotel Speaker

4.9

Nivula Reputation

5
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Hotel Speaker

4.9

Verified Customer Support

Nivula Reputation

5

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Hotel Speaker

Nivula Reputation

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Hotel Speaker

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Nivula Reputation

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Hotel Speaker
vs.
NIVULA SA

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Hotel Speaker

City Center Hotels - 26%
Branded Hotels - 26%
Luxury Hotels - 15%

Nivula Reputation

Luxury Hotels - 43%
Hostels - 14%
City Center Hotels - 14%
Featured clients
-

Hotel Speaker

Hotel Speaker doesn’t have any featured brands available

-

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotel Speaker Average Hotel Speaker

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

NIVULA SA Average NIVULA SA

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotel Speaker

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Nivula Reputation

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Hotel Speaker
vs.
NIVULA SA

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Hotel Speaker

Personalised, perfectly written in all languages

Communications Manager from Les Roquetes (Spain)

Nivula Reputation

Complete, fast and Easy!!

Receptionist from Syracuse (Italy)
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Hotel Speaker

Excellent service, excellent platform.

General Manager from München (Germany)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Hotel Speaker

Excellent service, excellent platform.

General Manager from München (Germany)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
References
-

Hotel Speaker

Hotel Speaker doesn’t have any references available
-

General Info

Screenshots
Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Hotel Speaker

Listings Management (1)

Nivula Reputation

NIVULA SA doesn't have any integrations

Recent Company Updates
-

Hotel Speaker

Hotel Speaker doesn’t have any recent company updates

-
Recent Articles

Hotel Speaker

Hotel Speaker doesn’t have any recent articles

Nivula Reputation

NIVULA SA doesn’t have any recent articles