2024 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2024 HotelTechAwards
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Compare Guest Feedback (by Customer Alliance) vs Service Metrics Group vs GuestRevu (Surveys)
Guest Surveys & Feedback vendor comparison between Guest Feedback (by Customer Alliance) vs Service Metrics Group vs GuestRevu (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 499 verified hotelier reviews across 66 countries.
Customer Alliance
Ranked 3 (out of 25)
Service Metrics Group
Ranked 11 (out of 25)
GuestRevu
Ranked 1 (out of 25)
2024 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2024 HotelTechAwards.
Learn more
Learn more
Ratings Summary
Guest Feedback (by Customer Alliance)
88
Service Metrics Group
unranked
GuestRevu (Surveys)
100
Guest Feedback (by Customer Alliance)
65 verified reviewsService Metrics Group
2 verified reviewsGuestRevu (Surveys)
432 verified reviewsGuest Feedback (by Customer Alliance)
Service Metrics Group
GuestRevu (Surveys)
Guest Feedback (by Customer Alliance)
Service Metrics Group
GuestRevu (Surveys)
Guest Feedback (by Customer Alliance)
Service Metrics Group
GuestRevu (Surveys)
Guest Feedback (by Customer Alliance)
Service Metrics Group
Not enough data available
GuestRevu (Surveys)
Guest Feedback (by Customer Alliance)
Verified Customer Support
Service Metrics Group
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
Guest Feedback (by Customer Alliance)
Service Metrics Group
GuestRevu (Surveys)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients
Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any featured brands available
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GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
Fit Score for Your Property
Pricing
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
What Customers Are Saying
Most Recent Review
Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
Owner from Victoria Falls (Zimbabwe)Most Positive Review
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Be up to date, full automatic
MDMost Critical
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Great platform to use to colleect reviews.
Front Office ManagerReferences
Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any references available
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GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Service Metrics Group
Service Metrics Group doesn't have any integrations
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles