CustomerCount vs. TrustYou vs. GuestRevu: Which is a Better Fit?

CustomerCount Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

View all (6)

TrustYou (Guest Surveys)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

View all (6)

GuestRevu (Surveys)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

View all (6)

What Customers Are Saying

Most Recent Review

CustomerCount doesn’t have any clients that have vouched for the product

It is a very valuable tool for our hotel

GM from Puerto Varas (Chile)

Excellent guest review platform

Group Marketing Manager

Most Positive Review

TrustYou is a good tool

General Manager

Be up to date, full automatic

Most Critical

The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way

Director

Excellent company to work with.

References

Shanna Davis
Marketing Manager Ayres Hotels

Google is an essential part of the booking process, so we were looking to increase the volume of review content on ...

Selim Imre
Rooms Division Manager Aska Hotels Baran

We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports a...

Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station

Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short pe...

View more references (3)

Kevin Charity
CEO The Coaching Inn Group

I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses...

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

It was the product demo we had that convinced us to implement GuestRevu questionnaires. Just seeing what we could d...

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Before we had some knowledge, but now we can go deep into it. We can aggregate comments from our guests about a spe...

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

I wouldn't hesitate recommending any hotelier puts this platform into use as soon as possible. The insights we've g...

View more references (4)