The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 195 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Delivra shines in ease of use .
Revinate shines in customer support and ROI — especially for independent properties (4.9/5) , with exclusive features like Mobile Access and Flexible role based reporting.
Side-by-side ratings based on 195 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 1 | 194 |
After analyzing 195 verified reviews, Delivra users most value its , while Revinate users highlight email marketing campaigns, guest feedback and surveys, training and implementation support. Click any theme to see what reviewers say.
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Email Marketing Campaigns
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Guest Feedback and Surveys
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Training and Implementation Support
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PMS Integration
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Technical Issues and Bugs
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Cost and Value Perception
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How each product ranks among Hotel CRM & Email Marketing vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #7 19 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 101 reviews |
| Large (75-199 rooms) ▾ | #24 1 reviews | #1 44 reviews |
| X-Large (200+ rooms) ▾ | — | #2 22 reviews |
By Property Type
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| Boutique ▾ | #30 1 reviews | #3 94 reviews |
| Luxury ▾ | #36 1 reviews | #3 113 reviews |
| Branded / Chain ▾ | — | #2 69 reviews |
| Extended Stay ▾ | — | #8 6 reviews |
By Region
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| North America ▾ | #22 1 reviews | #1 90 reviews |
| Europe ▾ | — | #8 53 reviews |
| Asia Pacific ▾ | — | #2 18 reviews |
| Middle East | — | #5 4 reviews |
Choosing between Delivra by Delivra and Revinate (Marketing) for your hotel’s CRM and email marketing needs hinges on your specific goals, budget, and operational complexity. Both platforms aim to enhance guest engagement through email campaigns, but they diverge significantly in scope, features, and market presence. Delivra is tailored for small to medium-sized businesses seeking straightforward email automation, whereas Revinate offers a robust, feature-rich solution designed specifically for hotels looking to integrate guest data and marketing efforts. Is your team prepared for a platform that can scale with your needs?
Delivra and Revinate both address the core challenge of managing guest communication, but their approaches differ. Delivra simplifies email marketing with a focus on automation and segmentation for smaller teams, whereas Revinate emphasizes deep integration with property management systems (PMS), extensive guest profiling, and detailed analytics. With Delivra’s limited review data and a single recent review, confidence in its ongoing support and user experience is lower, compared to Revinate’s active community and recent feedback from 149 reviews. Do you prioritize simplicity or depth?
If your hotel needs a comprehensive guest engagement platform with advanced segmentation, reputation management, and PMS integration, Revinate is the clear choice. Its 4.67/5 overall rating and 93% likelihood to recommend reflect a strong user base and recent positive reviews. Conversely, if your team seeks a lightweight, budget-friendly email tool primarily for automation without extensive integrations, Delivra’s 4/5 rating and 80% recommendation make it a viable option—though its review count is just one, so confidence is limited. Which features matter most for your hotel’s growth?
Delivra’s intuitive UX and a perfect ease-of-use rating (5/5) make onboarding straightforward, especially for smaller teams or those new to email marketing. Its simple interface likely reduces the learning curve, but it lacks the extensive support or onboarding options Revinate offers. Revinate’s 4.62/5 ease-of-use is still high, but with a more complex platform, some users find navigation challenging initially. Support ratings favor Revinate, which has a 4.6/5 score for onboarding and support. Edge: Delivra.
Revinate offers an extensive suite of 41 unique features, including A/B testing, social review tracking, in-app call back, on-site surveys, real-time alerts, and advanced segmentation—all absent in Delivra. Delivra’s feature set is minimal, primarily focusing on email automation and segmentation without added tools for reputation or guest feedback. If your hotel requires a feature-rich system to support multiple marketing channels and reputation management, Revinate clearly holds the edge.
Revinate’s support rating of 4.6/5, along with many positive reviews praising its responsiveness and dedicated support team, indicates a more reliable support experience than Delivra’s 3/5 score. Hotel users highlight Revinate’s ability to assist during onboarding and troubleshooting, whereas Delivra’s support appears limited, with only one review available. Given the importance of support in complex marketing systems, Revinate’s higher rating makes it the preferable choice. Edge: Revinate.
Revinate boasts 98 verified integrations, including PMS and digital marketing partners like Incite Response, Orange Hotel Marketing, and RoomRaccoon. Delivra, by comparison, has no verified partners, which significantly limits its ability to connect with hotel systems and other marketing tools. If seamless integration with PMS and third-party platforms is critical for your hotel, Revinate provides a distinct advantage.
Revinate’s 4.67/5 overall rating and recent reviews from a broad user base—149 reviews, mostly in the last six months—signal strong, current satisfaction. Users in luxury, boutique, and resort segments praise its functionality, support, and ROI. Delivra’s single review and lower rating (4/5) suggest less confidence in its ongoing value, especially since recent feedback is lacking. For reliable, current user sentiment, Revinate is the clear leader.
Delivra does not publicly list pricing, suggesting a tailored quote or limited plans. Revinate’s standard subscription starts at $600/month, which includes access to its extensive features. Hotels must consider whether the investment aligns with their marketing budget, especially since Revinate’s advanced capabilities can justify higher costs with better ROI.
Not ideal if:
Not ideal if:
Revinate’s core advantage lies in its depth of features, integrations, and proven hotel-specific performance, supported by a large, active user base and recent positive reviews. Its comprehensive tools for guest profiling, reputation management, and automation make it suitable for hotels aiming for sophisticated marketing strategies. Delivra, by contrast, offers a basic, user-friendly email solution better suited for small teams with minimal integration needs, but it lacks the breadth and recent user feedback to confidently support larger or more complex hotels.
If your hotel’s goal is to maximize guest engagement, drive direct revenue, and utilize data-driven marketing, Revinate is the stronger, more reliable choice. For smaller properties or those new to email marketing, Delivra may suffice initially but consider future scalability.
Overall, Revinate consistently outperforms Delivra in reviews, features, integrations, support, and market presence. Its recent reviews and high ratings affirm its status as the leading solution for hotels seeking a comprehensive, scalable marketing platform.
According to HTR's product database, Delivra and Revinate (Marketing) share 0 features. Here are the key differences — features one has that the other lacks.
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| A/B Testing | ||
| Assign alerts to departments | ||
| Certified TripAdvisor Review Collection Partner | ||
| Flexible role based reporting | ||
| Mobile Access | ||
| Social review tracking |
Showing top differences. 29 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I love logging in and seeing how much revenue and how many nights have been booked through our emails. It’s easy to compare campaigns to understand what’s resonating and where we m..."
No published case study for this goal yet.
"Revinate Marketing makes it really easy for my team to react quickly to market demands. It’s intuitive and easy to use. We can go from idea to launch in less than an hour."
What hoteliers love
Users appreciate Revinate's email marketing platform for its ease of use, extensive segmentation capabilities, and detailed performance reports. This... Users appreciate Revinate's email marketing platform for its ease of use, extensive segmentation capabilities, and detailed performance reports. This helps hotels create personalized campaigns that drive direct revenue. However, some users mention the need for more customization options in email design.
Revinate's guest feedback and survey tools are highly valued for their ability to collect and consolidate reviews from multiple channels, providing cr... Revinate's guest feedback and survey tools are highly valued for their ability to collect and consolidate reviews from multiple channels, providing critical insights for service improvement. Direct response capabilities save time and demonstrate responsiveness to guests.
While Revinate is praised for its customer service, several users mention that new users require better training and more comprehensive support during... While Revinate is praised for its customer service, several users mention that new users require better training and more comprehensive support during the implementation phase, particularly if they lack a strong IT background.
Where hoteliers push back
A few reviews point out technical glitches and bugs in the system, including issues with email formatting and integration stability that affect the ov... A few reviews point out technical glitches and bugs in the system, including issues with email formatting and integration stability that affect the overall user experience. Users hope for more consistency and timely updates to address these problems.
Although Revinate is seen as a valuable tool, numerous hoteliers mention that it is relatively expensive. They feel that it offers great ROI but sugge... Although Revinate is seen as a valuable tool, numerous hoteliers mention that it is relatively expensive. They feel that it offers great ROI but suggest that a lower cost or more flexible pricing model would better suit smaller properties.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Delivra and Revinate (Marketing) share many core Hotel CRM & Email Marketing features, but each has unique capabilities. Delivra offers 0 verified integration partners, while Revinate (Marketing) offers 98. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Delivra leads in ease of use at 5.0/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Delivra: No. Revinate (Marketing): No. Neither product currently offers a free tier. Most Hotel CRM & Email Marketing vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Delivra has an HT Score of 0 and Revinate has 78. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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