DigitalGuest vs. MyStay:
Which Is Right for You?

The Decision

Choosing the right upselling software can directly impact your hotel’s revenue, guest satisfaction, and operational efficiency. DigitalGuest and MyStay both aim to enhance the guest experience through automated communication, upselling, and contactless services, but they differ significantly in scale, reviews, and features. Your decision should hinge on your hotel’s size, location, and specific needs.

DigitalGuest boasts a more established presence with more reviews and recent feedback, making it the more reliable choice for consistent performance. Is your hotel prepared to prioritize a platform with a broader user base and more recent validation?

Is DigitalGuest or MyStay Better for Hotels?

Both DigitalGuest and MyStay focus on elevating the guest experience from pre-stay to post-stay, but they diverge in their feature depth and regional reach. DigitalGuest offers a white-label guest experience platform with automation, guest directories, and upselling, primarily serving resorts and boutique hotels. MyStay emphasizes contactless check-in and digital marketing, with a broader presence in North America and Europe, and caters to a wider array of hotel types, including serviced apartments and B&Bs.

DigitalGuest’s reviews, all recent, showcase a high satisfaction rate (98% likelihood to recommend), with a strong focus on guest engagement and upselling. MyStay, with more reviews, has a slightly lower overall rating but excels in contactless solutions and integrated PMS connectivity. Do you prioritize extensive guest engagement tools or streamlined contactless check-in processes?

DigitalGuest vs MyStay: Which Should Your Hotel Choose?

If your hotel needs a comprehensive guest experience platform that emphasizes personalized communication, guest feedback, and upselling—including gift vouchers and prepaid experiences—DigitalGuest is the better fit. Its 17 reviews in the last six months, all recent, and a stellar NPS score of 9.76 reflect a stable, trusted solution.

Conversely, if your hotel seeks a platform focused on contactless check-in, digital marketing, and upselling with a broader integration network, especially if you operate in North America or Europe, MyStay is a compelling choice. Its 41 reviews, though slightly older, highlight effective digital check-in and upselling features, with a focus on seamless guest journey automation.

If your hotel’s primary goal is enhancing guest engagement and revenue through extensive automation, DigitalGuest leads. For hotels prioritizing contactless operational efficiency, MyStay offers a more tailored approach.

Is DigitalGuest or MyStay Easier to Use?

Both platforms score a high 4.85/5 for ease of use, indicating intuitive interfaces and straightforward onboarding. DigitalGuest’s reviews highlight its flexibility and quick setup, with staff praising its user-friendly design that reduces guest questions and improves communication efficiency. Support ratings are slightly higher for DigitalGuest (4.94/5), reflecting quick responses and helpful onboarding.

MyStay also garners praise for its simplicity, especially its integrated, all-in-one approach that reduces the need for multiple systems. Its reviews emphasize how effortless online check-in and automated communication are for users, even over long-term use.

Edge: DigitalGuest, given its slightly higher customer support ratings and recent reviews demonstrating ease of adoption in complex operations.

Which Has Better Features: DigitalGuest or MyStay?

DigitalGuest offers 7 shared features with MyStay, but it stands out with one unique feature: Gift Vouchers & Prepaid Experiences. This allows your hotel to generate additional revenue through pre-booked experiences, a notable differentiation.

MyStay provides two exclusive features: Offer Templates Library and Offer Experimentation & A/B Testing, which enable targeted marketing and testing strategies. It also supports online check-in, digital catalogs, and QR code promotions—features that DigitalGuest lacks.

Overall, DigitalGuest’s suite is more focused on guest engagement and upselling, while MyStay excels in digital marketing and operational automation. For a hotel seeking rich guest interaction tools, DigitalGuest has the edge.

Edge: DigitalGuest, for its unique gift voucher and prepaid experience features that enhance revenue opportunities.

Which Has Better Customer Support: DigitalGuest or MyStay?

DigitalGuest’s support ratings are slightly higher at 4.94/5, with numerous reviews praising quick, service-minded help and smooth onboarding. Customers describe their support team as responsive, proactive, and instrumental in their platform adoption, emphasizing the ease of resolving issues.

MyStay’s support scores 4.85/5, with reviewers appreciating its ongoing assistance and flexible approach. Users mention the platform’s continuous development and support responsiveness, but some note that speed improvements could help.

Edge: DigitalGuest, due to its marginally higher support scores and recent positive feedback emphasizing rapid assistance.

Which Has More Integrations: DigitalGuest or MyStay?

MyStay boasts 30 verified integrations, almost double DigitalGuest’s 16, including popular PMS systems like RoomRaccoon, Mews, and Oracle Hospitality. Its wide array of connected partners—including channel managers and analytics tools—offers more flexibility for diverse hotel setups.

DigitalGuest’s integrations are more niche, with 7 shared partners and some notable providers like Spectra systems. While less extensive, its integrations focus on guest engagement and upselling, aligning well with resorts and boutique hotels.

Edge: MyStay, for its broader integration ecosystem, making it suitable for hotels with complex operational tech stacks.

Which Do Hoteliers Rate Higher: DigitalGuest or MyStay?

DigitalGuest, with 17 recent reviews, maintains a 4.94/5 rating and an 98% likelihood to recommend, particularly favored by resorts and boutique hotels. Reviewers praise its ease of use, guest communication capabilities, and high-quality support.

MyStay, with 40 reviews, scores 4.82/5 and a 96% recommendation rate. Its users, mainly in B&Bs, serviced apartments, and city hotels, value its contactless solutions, integration, and automation, but some mention the need for speed improvements in the system.

Edge: DigitalGuest, with more recent reviews and a slightly higher overall rating, indicating greater user satisfaction.

How Much Do DigitalGuest and MyStay Cost?

DigitalGuest’s pricing model is not publicly listed, with no free trial or clear subscription details, suggesting a custom quote based on hotel size and needs. Its value is likely reflected in its comprehensive features and high support quality.

MyStay charges a flat starting fee of $400, with no mention of additional costs, making it straightforward for hotels considering their budget. Its subscription is simple, but potential additional charges for third-party integrations or features may apply.

If predictable budgeting is crucial, MyStay’s transparent base price offers clarity. For hotels seeking a tailored, extensive solution, DigitalGuest’s custom pricing might be justified.

What Type of Hotel Should Use DigitalGuest?

• Hotels that prioritize extensive guest engagement, from pre-stay to post-stay, with a focus on loyalty and feedback.
• Resorts and boutique hotels aiming to enhance guest loyalty through personalized communication and upselling.
• Hotels looking for a white-label platform to match their branding.
• Teams that want to gather actionable guest insights to improve services.
• Not ideal if your hotel mainly needs contactless check-in or simplified operational tools.

What Type of Hotel Should Use MyStay?

• Hotels that seek a seamless contactless check-in and check-out experience.
• Properties interested in digital marketing, upselling, and service promotion.
• Hotels that want to leverage guest data for personalized offers.
• Accommodation providers that value integrated solutions, including QR codes and online payments.
• Not ideal if your hotel needs a dedicated guest feedback or survey system or prefers extensive customization of messaging templates.

The Bottom Line for Hotels

DigitalGuest offers a deeply integrated, guest-centric platform with a focus on engagement, upselling, and feedback. Its recent reviews and high ratings make it a dependable choice for hotels aiming to build loyalty and generate incremental revenue through personalized experiences.

MyStay specializes in contactless check-in and operational automation, with a broader partner ecosystem and a more transparent pricing structure. It’s ideal if your hotel prioritizes efficiency, especially in digital check-in and upselling, with less emphasis on guest feedback beyond basic communication.

If your hotel’s focus is on high-touch guest engagement, DigitalGuest is the safer, more reviewed option. For streamlined operations and digital marketing, MyStay is a strong contender.

In conclusion: Choose DigitalGuest if enhancing guest engagement and feedback is your priority, supported by proven recent reviews. Opt for MyStay if operational efficiency and contactless service are more critical, especially if you value broad integrations and straightforward pricing.

This comprehensive comparison should guide your decision, ensuring your hotel invests in a platform aligned with your strategic priorities.